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Compassionate veterinary technician communicates with clients to discuss animal diagnoses, prognoses and treatment planning. Works under vet direction to provide emergency and routine care. Expertise in surgical support and post-surgical care.
- Motivational Leadership
- Decision Making
- Handling Customer Complaints
- Quality Assurance
- Schedule Coordination
- Complex Problem Solving
- Honesty and Integrity
- Team Management and Supervision
- Account Reconciliation
- Delegation and Work Assignment
- Contracts and Vendor Agreements
- Friendly and Relatable
- Problem Sensitivity
- Clear Communication
- Medication Administration
- Emergency First Aid
- Verbal and Written Communication
- Treatment and Research Records
- Laboratory Testing
- Diagnostic Equipment
- Dental Procedures
- Bathing and Nail Clipping
- Cleaning and Sanitizing
- Humane Animal Restraints
- Physical Examinations
- Appointment Scheduling
- Surgery and Procedure Preparation
- Post-surgical Monitoring
- Euthanasia Assistance
- Billing and Invoicing
- Equipment Sterilization
- Drug Inventory Oversight
- Animal Vaccinations
- Wound Dressing and Suturing
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- Anesthesia Administration
- Client Relations
- Prescription Management
- Animal Loading and Unloading
- Responsible and Reliable
- Medication Dispensing
- Patient Discharge
- Inpatient Care
- Cash Handling
- Medical Triage
- Patient Check-Ins
- Intramuscular Injections
- Medical Histories
- Behavior Analysis
- Parasitic Visual Exams
- Vital Sign Assessment
- Linen Laundering
- Ear Cleaning
- Time Management
- Patient Charting
- Pet Food Recommendations
- Product Merchandising
- Animal Condition Evaluations
- Medication Labeling
- Specimen Collection
- Financial Transactions
- Food Preparation
- Medical Terminology
- Patient Triage
- Animal Health
- Patient Advocacy
- Client Education
- Customer Service
- Animal Interaction
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Office Manager, 07/2021 to Current
Department Of The Treasury – Hampton, VA,
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Wrote professional business correspondence to maintain strong line of communications.
- Directed and oversaw office personnel activities.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
- Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Veterinary Technician, 08/2020 to Current
Leidos Holdings Inc. – Tucson, AZ,
- Prepared and labeled medications and instructed client on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Administered and monitored anesthesia for surgeries and operations.
- Prepared and reviewed records and consent forms.
- Assisted with polishing, removing stains and other dental procedures.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Walked animals outside to avoid accidents in play areas or bedding.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Delivered excellent service to pet owners to drive repeat business.
- Walked dogs while enforcing good behavior and manners.
- Traveled to farms to treat livestock injuries, disease and birthing.
- Advised farm owners on sanitation, feeding and general care to promote animal health.
- Conducted electrocardiogram and electroencephalogram tracings to test heart and brain activities.
Cashier, 06/2020 to 08/2020
Maverik – Sunnyside, WA,
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
Bachelor of Science: Biology, Expected in 05/2020
University of Pikeville - Pikeville, KY,
GPA:
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