Compassionate veterinary technician communicates with clients to discuss animal diagnoses, prognoses and treatment planning. Works under vet direction to provide emergency and routine care. Expertise in surgical support and post-surgical care.
Skills
Motivational Leadership
Decision Making
Handling Customer Complaints
Quality Assurance
Schedule Coordination
Complex Problem Solving
Honesty and Integrity
Team Management and Supervision
Account Reconciliation
Delegation and Work Assignment
Contracts and Vendor Agreements
Friendly and Relatable
Problem Sensitivity
Clear Communication
Medication Administration
Emergency First Aid
Verbal and Written Communication
Treatment and Research Records
Laboratory Testing
Diagnostic Equipment
Dental Procedures
Bathing and Nail Clipping
Cleaning and Sanitizing
Humane Animal Restraints
Physical Examinations
Appointment Scheduling
Surgery and Procedure Preparation
Post-surgical Monitoring
Euthanasia Assistance
Billing and Invoicing
Equipment Sterilization
Drug Inventory Oversight
Animal Vaccinations
Wound Dressing and Suturing
Anesthesia Administration
Client Relations
Prescription Management
Animal Loading and Unloading
Responsible and Reliable
Medication Dispensing
Patient Discharge
Inpatient Care
Cash Handling
Medical Triage
Patient Check-Ins
Intramuscular Injections
Medical Histories
Behavior Analysis
Parasitic Visual Exams
Vital Sign Assessment
Linen Laundering
Ear Cleaning
Time Management
Patient Charting
Pet Food Recommendations
Product Merchandising
Animal Condition Evaluations
Medication Labeling
Specimen Collection
Financial Transactions
Food Preparation
Medical Terminology
Patient Triage
Animal Health
Patient Advocacy
Client Education
Customer Service
Animal Interaction
Experience
Office Manager, 07/2021 to Current Department Of The Treasury – Hampton, VA,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Updated details in company database by keying in customer contacts and delivery dates.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Conferred with business leaders to evaluate needs and strategize operational improvements.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Veterinary Technician, 08/2020 to Current Leidos Holdings Inc. – Tucson, AZ,
Prepared and labeled medications and instructed client on administration.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Performed physical examinations and recorded weight, temperature and other vitals.
Monitored vital signs during surgery and notified veterinarian of changes.
Administered and monitored anesthesia for surgeries and operations.
Prepared and reviewed records and consent forms.
Assisted with polishing, removing stains and other dental procedures.
Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Walked animals outside to avoid accidents in play areas or bedding.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Delivered excellent service to pet owners to drive repeat business.
Walked dogs while enforcing good behavior and manners.
Traveled to farms to treat livestock injuries, disease and birthing.
Advised farm owners on sanitation, feeding and general care to promote animal health.
Conducted electrocardiogram and electroencephalogram tracings to test heart and brain activities.
Cashier, 06/2020 to 08/2020 Maverik – Sunnyside, WA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Education and Training
Bachelor of Science: Biology, Expected in 05/2020 University of Pikeville - Pikeville, KY, GPA:
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