Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Compassionate veterinary technician communicates with clients to discuss animal diagnoses, prognoses and treatment planning. Works under vet direction to provide emergency and routine care. Expertise in surgical support and post-surgical care.

  • Motivational Leadership
  • Decision Making
  • Handling Customer Complaints
  • Quality Assurance
  • Schedule Coordination
  • Complex Problem Solving
  • Honesty and Integrity
  • Team Management and Supervision
  • Account Reconciliation
  • Delegation and Work Assignment
  • Contracts and Vendor Agreements
  • Friendly and Relatable
  • Problem Sensitivity
  • Clear Communication
  • Medication Administration
  • Emergency First Aid
  • Verbal and Written Communication
  • Treatment and Research Records
  • Laboratory Testing
  • Diagnostic Equipment
  • Dental Procedures
  • Bathing and Nail Clipping
  • Cleaning and Sanitizing
  • Humane Animal Restraints
  • Physical Examinations
  • Appointment Scheduling
  • Surgery and Procedure Preparation
  • Post-surgical Monitoring
  • Euthanasia Assistance
  • Billing and Invoicing
  • Equipment Sterilization
  • Drug Inventory Oversight
  • Animal Vaccinations
  • Wound Dressing and Suturing
  • Anesthesia Administration
  • Client Relations
  • Prescription Management
  • Animal Loading and Unloading
  • Responsible and Reliable
  • Medication Dispensing
  • Patient Discharge
  • Inpatient Care
  • Cash Handling
  • Medical Triage
  • Patient Check-Ins
  • Intramuscular Injections
  • Medical Histories
  • Behavior Analysis
  • Parasitic Visual Exams
  • Vital Sign Assessment
  • Linen Laundering
  • Ear Cleaning
  • Time Management
  • Patient Charting
  • Pet Food Recommendations
  • Product Merchandising
  • Animal Condition Evaluations
  • Medication Labeling
  • Specimen Collection
  • Financial Transactions
  • Food Preparation
  • Medical Terminology
  • Patient Triage
  • Animal Health
  • Patient Advocacy
  • Client Education
  • Customer Service
  • Animal Interaction
Office Manager, 07/2021 to Current
Department Of The TreasuryHampton, VA,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Veterinary Technician, 08/2020 to Current
Leidos Holdings Inc.Tucson, AZ,
  • Prepared and labeled medications and instructed client on administration.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Administered and monitored anesthesia for surgeries and operations.
  • Prepared and reviewed records and consent forms.
  • Assisted with polishing, removing stains and other dental procedures.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Delivered excellent service to pet owners to drive repeat business.
  • Walked dogs while enforcing good behavior and manners.
  • Traveled to farms to treat livestock injuries, disease and birthing.
  • Advised farm owners on sanitation, feeding and general care to promote animal health.
  • Conducted electrocardiogram and electroencephalogram tracings to test heart and brain activities.
Cashier, 06/2020 to 08/2020
MaverikSunnyside, WA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
Education and Training
Bachelor of Science: Biology, Expected in 05/2020
University of Pikeville - Pikeville, KY,

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  • Veterinary Technician
  • Cashier


  • Bachelor of Science

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