Resourceful Office Manager with more than 6 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Skills
Quit Books
Microsoft office (Word, Excel, etc.)
Banking operations
Customer relations
Multitasking
Languages (English, Polish, some Spanish)
Typing 50wpm
Calculator
Active listening all about 32 years experience
Invoicing and billing
Experience
08/2016 to Current
Office ManagerFoundation Capital – Punta Gorda, FL,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Monitored payments due from clients and promptly contacted clients with past due payments.
Interpreted and communicated work procedures and company policies to staff.
Reviewed files and records to obtain information and respond to requests.
Coded and entered daily invoices with in-house accounting software.
Administered payroll and maintained proper documentation of employee personnel.
Negotiated with vendors to determine optimal material purchase pricing.
Managed office budget to handle inventory, postage and vendor services.
Automated office operations, managed client correspondence and tracked records.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Connected with customers to provide assistance and collect feedback to optimize operations.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Organized new stock for floor placement.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Trained positive, enthusiastic employees to boost talents of retail team.
Supervised cash drawer balances and deposits of store receipts.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Ordered office supplies to purchase items and maintain appropriate levels.
Assisted with accounts receivable and accounts payable functions.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
06/2013 to 08/2016
CSIAmerican Red Cross – Pittsburgh, PA,
Measured and recorded food and liquid intake and output and reported changes to nursing staff.
Turned and repositioned bedridden patients to optimize comfort.
Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
Maintained homelike environment for residents to support plan of care.
Reminded patients to take medications and nutritional supplements to promote wellness.
Planned, prepared and served meals and snacks according to prescribed diets.
Recorded patient conditions and vital signs before and after medical operations.
Counted and recorded inventory levels of unit equipment and supplies.
09/1999 to 12/2011
Owner/ManagerSelf-employeed – City, STATE,
Handled guest complaints and offered complimentary services for hardship cases.
Mentored new employees, demonstrating best methods for servicing clients and guests.
Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Administered new hire paperwork and maintained employee files.
Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Oversaw reservations received from direct calls and provided room availability information.
Made recommendations for salary and wage increases based on performance reviews.
Assisted guests at check-in, providing information on various services within hotel.
Transmitted and received messages using telephones or telephone switchboards.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Input and confirmed reservations for guests.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Oversaw recruiting, interviews and new employee hiring.
Issued room keys and instructions.
Verified customer credit to establish payment method for accommodations.
Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Managed team of front desk agents, supervising personnel in issue resolution.
05/1987 to 09/1996
Teller/Clerical ClerkNorthwestern Saving And Loan – City, STATE,
Processed sales transactions to prevent long customer wait times.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Supported office clerical functions using word processing and other software, email and office machines.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Filed correspondence and reports in accordance with corporate classification system.
Communicated with customers and employees to answer questions or explain information.
Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
Received and distributed incoming mail, messages and packages to appropriate individuals.
Coordinated company records and resources to assist team members with special projects.
Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Answered telephones, directed calls and took messages.
Answered multi-line telephone system and routed calls to appropriate personnel.
Contacted customers regarding account updates and potential problems.
Processed accounts payable and accounts receivable updates to maintain current financial records.
Opened, sorted and routed incoming mail and prepared outgoing mail.
Maintained and updated filing, inventory and database systems, manually or using computer.
Reviewed files, records and other documents to obtain information or respond to requests.
Monitored and directed work of lower-level clerks.
Operated photocopiers and scanners, facsimile machines and personal computers.
Copied, sorted and filed records of office activities and business transactions.
Completed and mailed contracts, invoices or checks.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Delivered exceptional service to customers in person or over telephone.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education and Training
Expected in 05/1996 to to
Bachelor of Science: Accounting Devry Chicago - Chicago, IL, GPA:
Expected in 05/1992 to to
Associate of Science: Accounting Wilber Wright Collage - Chicago, IL, GPA:
Expected in 05/1987 to to
High School Diploma: Madonna High - Chicago, IL, GPA:
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