office manager resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.
Skills
Customer service orientation
File and data retrieval systems
Billing
Process improvements
Report writing
Public relations
Expense reporting
Reception
Invoicing and billing
Accounts reconciliation
Data entry
A/P and A/R Payroll and benefits
Banking operations
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Experience
Office Manager, 01/2016 - Current Distinctive Schools – Chicago, IL,
Oversaw office financial management, including AP/AR and payroll administration.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Reviewed purchase documents and company receipts for reconciliation with statements.
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
Processed invoices and checks, and maintained daily cash logs and deposits.
Organized and maintained chart of accounts, and updated monthly entries and adjustments, including ADP payroll entries and monthly accruals.
Performed bi-weekly payroll and coordinated record keeping.
Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
General Manager, 07/2013 - 01/2016 Snooze – Webster, TX,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Assisted guests at check-in, providing information on various services within the hotel.
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Championed 100% guest satisfaction by providing excellent dining experience.
Childcare Provider, 01/2010 - 08/2013 The Boar's Head – Charlottesville, VA,
Secured indoor and outdoor premises to protect children under care.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Balanced schedules to provide optimal rest, play and educational periods.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Enforced rules to teach manners and maintain safe environment.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Director of Pet Nursing, 02/2005 - 07/2010 Banfield Pet Hospital – City, STATE,
Inoculated animals against various diseases such as rabies and distemper.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Created and implemented policies and procedures for effective pharmacy management.
Communicated with patients with compassion while keeping medical information private.
Worked closely with the store manager to maintain day-to-day operations.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Education and Training
Associate of Science: Business Management, Expected in 07/2020 - Rappahannock Community College - Saluda, VA GPA: Status -
Bachelor of Science: Accounting, Expected in - Southern New Hampshire University - Hooksett, NH GPA: Status -
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