office manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Disciplined individual with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence while driving to exceed customer expectations.
Summary of Skills
  • Licensed in both Property and Casualty in IL
  • Computer proficient in all office suite programs
  • Outstanding interpersonal and problem solving skills
  • Cooperative and disciplined individual
  • Excels in motivating teams and individuals
07/2021 to Current
Customer Service Representative Kaman Industrial Technologies Mayagüez, PR,
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer interactions regarding billing, policy coverage, and policy changes.
  • Asked probing questions and actively listened to each customers needs and concerns, showing interest and compassion to provide one call resolutions.
  • Collaborated and communicated with business partners to help assist and and support customers through multiple programs.
  • Responsible for resolving service issues and providing resolutions that fits both customers needs and follows companies federal and state regulations.
  • Actively attends training classes and participates in development opportunities to further expand knowledge and skills.
06/2019 to 07/2021
Office Manager Dreambox Learning Nashville, TN,
  • Maintained book of business containing 2900 IIF.
  • Delivered superior client service through reviewing and exploring documents to retain and expand relationships with existing clients.
  • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
08/2017 to 06/2019
Customer Service lead/Data Entry Iceberg Enterprises City, STATE,
  • Supervised small team of 2 individuals in customer service department to ensure all task and duties were being completed in a timely matter.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining 100% accuracy rate.
  • Completed daily orders into database with a focus of accuracy and efficiency.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
Education and Licenses
Expected in 2023 to to
Bachelor of Science: Buisness Managment
Northern Illinois University - Dekalb, IL
  • Bachelors degree in progress
  • 3.6 GPA
  • Business management major with a focus of getting a minor in Finance
  • Member of Lambda Sigma and CAUSE

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Resume Overview

School Attended

  • Northern Illinois University

Job Titles Held:

  • Customer Service Representative
  • Office Manager
  • Customer Service lead/Data Entry


  • Bachelor of Science

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