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Office Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Office Management and Administration Professional with 25 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient Patient Care Coordinator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Personable Office Manager with outstanding knowledge of dental office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.

Skills
  • Documentation and control
  • Office administration
  • Business administration
  • Contract negotiations
  • Friendly nature
  • Relationship building
  • Policy and Procedure Modification
  • Bookkeeping
  • Credit and collections
  • Scheduling
  • Documentation expertise
Work History
Office Manager, 05/1993 to 08/2020
Edelman Berlin, NH,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Booked appointments for patients using Easy Dental and some Dentrix software..
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Documented patients' dental health information, medical history and vital signs.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Typed patient data into computer system using Easy Dental and some Dentrix software while following privacy laws and maintaining high level of accuracy.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, x-rays and dentures.
  • Prepared patient X-rays and images for review by dentist.
  • Promoted consistent accuracy of billing information by reconciling accounts monthly.
Dental Assistant, 03/2020 to 06/2020
Parkland Health & Hospital System Dallas, TX,
  • Assisted dentist in management of medical or dental emergencies by [Action] .
  • Operated x-ray equipment.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, [Action] and applying lead aprons.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Documented patients' dental health information, medical history and vital signs.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Typed patient data into computer system using Dentrix software while following privacy laws and maintaining high level of accuracy.
Patient Care Coordinator, 05/1986 to 05/1993
Huntington Hospital Arcadia, CA,
  • Worked with patients and families to develop future plans and discuss care actions.
  • Typed patient data into computer system using Easy Dental while following privacy laws and maintaining high level of accuracy.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Certificate of Proficiency in Dental Assisting: Dental Assisting , Expected in 05/1986
to
Lewis And Clark Community College - Godfrey, IL
GPA:
No Degree: Medical Terminology, Expected in
to
John Woods Community - Quincy, IL,
GPA:
No Degree: Accounting, Expected in
to
Lewis And Clark - Godfrey, IL,
GPA:

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Resume Overview

School Attended
  • Lewis And Clark Community College
  • John Woods Community
  • Lewis And Clark
Job Titles Held:
  • Office Manager
  • Dental Assistant
  • Patient Care Coordinator
Degrees
  • Certificate of Proficiency in Dental Assisting
  • No Degree
  • No Degree

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