Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adjudged as the 'EMPLOYEE OF THE YEAR' by management and colleagues in 2019 financial year.
  • Volunteer Service Award (Sentara Northern Medical Center) September 2019 to April 2020.
  • MS office Suite - Word, Powerpoint,Outlook and Excel.
  • Team Leadership
  • Training and Development
  • Staff Management
  • Administrative support
  • Account Reconciliation
  • Mail handling
  • Office administration
  • Scheduling
  • Excellent multi-tasking ability
  • Business administration
  • Clear oral/written communication
  • Office management
  • Clerical support
  • Team Bonding
  • Performance improvement
Work History
02/2019 to Current Office Manager Emed | Miami, FL,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Coordinated special projects and managed schedules.
  • Developed standard operating procedures for all administrative employees.
11/2017 to 02/2019 Office Assistant Ashland Global Inc. | Virtual Location, DE,
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Created detailed expense reports and requests for capital expenditures.
  • Executed record filing system to improve document organization and management.
  • Drafted common document templates for use by executives and employees.
  • Interacted with customers by phone, email or in-person to provide information.
  • Developed correspondence letters, memos and emails.
  • Monitored usage of supplies and contacted vendors to place new orders for replenishment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
09/2014 to 11/2016 Ghana Civil Aviation Office Assistance | City, STATE,
  • Processing of over flight and landing flight permit.
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Preparation of daily handover notes.
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Managing calls and instruction directives on procedures.
  • Recorded maintenance actions in aircraft logbooks.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Responsible for processing over flight landing flight permits.
  • Managing international NOTAM.
06/2010 to 08/2014 Med X Health Claims Officer | City, STATE,
  • Inputting,filling and reporting on medical claims received from Service Providers.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Established staff schedules and assignments based on facility needs and equipment availability.
  • Identified process improvements in day-to-day functioning of department and make and receive business calls to and from clients
  • Supervised staff to coordinate needs assessments.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Run checks on validity of medical claims and generate reports based on authentic policy numbers.
Expected in 05/2021 Master of Arts | Business Administration,Supply Chain Management Liberty University, Lynchburg, VA GPA:
Expected in 06/2013 Bachelor of Arts | Business Administration,Accounting Wisconsin University , Ghana, GPA:

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School Attended

  • Liberty University
  • Wisconsin University

Job Titles Held:

  • Office Manager
  • Office Assistant
  • Ghana Civil Aviation
  • Med X Health


  • Master of Arts
  • Bachelor of Arts

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