Office Manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Policy and procedure modification
Documentation and control
Organizational skills
Travel coordination
Account Reconciliation
Budgeting
Team Bonding
Scheduling
Expense reporting
Staff Management
Administrative support
Office administration
Workflow planning
Sorting and labeling
Excellent multi-tasking ability
Technical Support
Relationship building
Credit and collections
Clerical support
Clear oral/written communication
Office management
Friendly nature
Payroll and budgeting
Performance improvement
Database administration
Bookkeeping
Business administration
Mail handling
Work History
02/2022 to CurrentOffice ManagerAmeriprise Financial | Menlo Park, CA,
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Coordinated special projects and managed schedules.
Compared vendor prices and negotiated for optimal savings.
Evaluated employee records and productivity to complete employee evaluations.
Developed standard operating procedures for all administrative employees.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Arranged corporate and office conferences for company employees and guests.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
07/2017 to 02/2020ManagerCapital One | Merrick, NY,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
11/2010 to 03/2018ManagerCapital One | Newton, MA,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Recorded inventory sales into organization's weekly income report.
Applied customer feedback to develop process improvements and support long-term business needs.
Approved regular payroll submissions for employees.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Prepared and recommended long-range plans for development of department personnel.
06/1997 to 05/2010Intake ClerkUniversal Health Services | Laredo, TX,
Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Collected, verified, recorded and processed client demographics, insurance payments and referral information.
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
Entered referrals into appropriate system based on type of referral obtained.
Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Worked with clients to improve life choices and maximize benefits of programs.
Determined eligibility for counseling and referral for over [Number] clients daily.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Educated potential participants on available services and processes to engage in program.
Helped social workers build, coordinate and lead programs supporting individuals with [Type] and [Type] concerns.
Collaborated on program operations and relayed participant feedback for improvements.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Identified service gaps and located needed housing and work placement resources for individuals.
Coordinated referrals and direct support for [Type] clients.
Detailed program operations and participant activities with comprehensive recordkeeping.
Oversaw day-to-day activities of residents in [Type] facility.
Education
Expected in 09/1995Associate of Science | Accounting And Business ManagementTroy University, Troy, ALGPA:
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