LiveCareer-Resume

Office Manager resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Policy and procedure modification
  • Documentation and control
  • Organizational skills
  • Travel coordination
  • Account Reconciliation
  • Budgeting
  • Team Bonding
  • Scheduling
  • Expense reporting
  • Staff Management
  • Administrative support
  • Office administration
  • Workflow planning
  • Sorting and labeling
  • Excellent multi-tasking ability
  • Technical Support
  • Relationship building
  • Credit and collections
  • Clerical support
  • Clear oral/written communication
  • Office management
  • Friendly nature
  • Payroll and budgeting
  • Performance improvement
  • Database administration
  • Bookkeeping
  • Business administration
  • Mail handling
Work History
02/2022 to Current Office Manager Ameriprise Financial | Menlo Park, CA,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Arranged corporate and office conferences for company employees and guests.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
07/2017 to 02/2020 Manager Capital One | Merrick, NY,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
11/2010 to 03/2018 Manager Capital One | Newton, MA,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Approved regular payroll submissions for employees.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Prepared and recommended long-range plans for development of department personnel.
06/1997 to 05/2010 Intake Clerk Universal Health Services | Laredo, TX,
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined eligibility for counseling and referral for over [Number] clients daily.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Educated potential participants on available services and processes to engage in program.
  • Helped social workers build, coordinate and lead programs supporting individuals with [Type] and [Type] concerns.
  • Collaborated on program operations and relayed participant feedback for improvements.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Identified service gaps and located needed housing and work placement resources for individuals.
  • Coordinated referrals and direct support for [Type] clients.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Oversaw day-to-day activities of residents in [Type] facility.
Education
Expected in 09/1995 Associate of Science | Accounting And Business Management Troy University, Troy, AL GPA:

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Resume Overview

School Attended

  • Troy University

Job Titles Held:

  • Office Manager
  • Manager
  • Manager
  • Intake Clerk

Degrees

  • Associate of Science

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