Office Manager resume example

• Orchestrated routing by producing accurate shipping documentation and package labels.
• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
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Inventory

• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Completed patient referrals to other medical specialists.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
• Supported office staff and operational requirements with administrative tasks.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Enhanced office productivity by handling high volume of callers per day.
• Completed and filed financial documentation for accounting purposes.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Transcribed phone messages and relayed to appropriate personnel.
• Responded to correspondence from insurance companies to verify patient's coverage.