Office Manager Resume Example Encompass Health

OFFICE MANAGER

Summary

Dynamic Office Manager with 10+ years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness. Professional and well-grounded office team member with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

Multitasking office manager with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Skills

Data entry
Billing
Customer relations
File and data retrieval systems
Insurance billing

Problem resolution
Organization
Administrative support
First Aid/CPR

Experience

Office Manager
Jupiter , FLEncompass Health/Jul 2019 to Current

Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Automated office operations to manage client correspondence, record tracking and data communications.
Managed office inventory and placed new supply orders.
Monitored office inventory to maintain adequate supply levels and order products.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Supported clerical needs taking messages, scanning documents and routing business correspondence.

Direct Support Professional
Brooklyn Center , MNMary T Inc./Jun 2019 to Jul 2019

Prevented patient injuries by providing necessary restraints and appropriate supports.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Maintained calendar of social, recreational and educational events to enhance patient stays.
Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Worked to improve patient outlook and daily living through compassionate care.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Administered all necessary medications as directed by care plan.
Monitored clients' progress to report necessary changes.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Transported client to doctor's appointments and to complete other related errands.
Completed data entries in charts and logbooks to document client progress.
Maintained clean and well-organized environment to promote client happiness and safety.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Supported and encouraged psychiatric patients to promote health and wellness.
Enhanced patient wellbeing by supporting participation in recreational activities.

Manager
Industry , CAMarsden Holding Llc/Sep 2015 to Apr 2018

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Assigned tasks to associates to fit skill levels and maximize team performance.
Increased safety awareness among employees, resulting in zero injuries.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.

Manager
Ingleside , TXMarsden Holding Llc/Mar 2011 to May 2015

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Assigned tasks to associates to fit skill levels and maximize team performance.
Increased safety awareness among employees, resulting in zero injuries.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.

Education and Training

Business ManagementCarl Sandburg CollegeCity, State

High School DiplomaSouthern High SchoolMay 1995City

Resume Overview

School Attended

Carl Sandburg College
Southern High School

Job Titles Held:

Office Manager
Direct Support Professional
Manager

Degrees

Business Management
High School Diploma

Office Manager Resume Example

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