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Office Manager Resume Example

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JL
OFFICE MANAGER
Summary

Motivational Office Manager adept in training, developing, and leading thriving teams. Offers key strengths in office and customer management systems operation and implementation, managing multiple projects simultaneously and fostering cohesive staff. Seasoned Customer Service representative offering 15 years of experience in administrative and leadership positions. Well-versed in Recreation practices and specialized registration software use. Dependable, friendly and energetic professional skilled at managing diverse needs in challenging, fast-paced environments.

Skills
  • Clear oral/written communication
  • Relationship building
  • Administrative support
  • Expense reporting
  • Office management
  • Scheduling
  • Staff Management
  • Specialized Software Administration
Experience
Office Manager / Gilpin County Parks and Recreation - Black Hawk, CO09/2017 - 07/2020
  • Received and addressed patron issues and requests; promoted all products, including pass, class and rental offerings providing up to date and pertinent information.
  • Developed exemplary customer service skills during 15 year tenure with this organization.
  • Cultivated trust and rapport with guests by ensuring issues and requests were resolved resulting in customer satisfaction and retention.
  • Processed sales accurately within specialized registration software programs (total Parks & Recreation revenue for 2019 was $185,350).
  • Collaborated with other members of the Parks & Recreation supervisory team to improve efficiency and create growth in all Parks & Recreation departments.
  • Worked with Director on research, preparation and reconciliation of $1,365,529 annual departmental budget; collecting facility and program usage data; and corrective issues with staff.
  • Supervised, trained, mentored, scheduled, evaluated and processed payroll for seven Front Desk staff members.
  • Established respectful and effective working relationships with staff.
  • Hired and facilitated the on-boarding of six staff.
  • Created and implemented new hire on-boarding/training process.
  • Resolved cash register and registration issues within specialized software, balanced cash register at end of day and prepared deposits for treasurer.
  • Facilitated staff meetings and used regularemails to keep staff updated and answer questions.
  • Learned four different specialized registration software systems: RecEnroll, RecTrac, Mindbody & Max Galaxy.
  • Executed the vetting and implementation and served as administrator of MindBody and Max Galaxy systems.
  • Communicated with staff and software support to resolve issues.
  • Designed unique Point of Sale module in Max Galaxy incorporating pass and class registrations, facility rentals, taxable merchandise sales and facility drop-ins.
Assistant Coordinator / Gilpin County Parks and Recreation - Black Hawk, CO01/2015 - 09/2017
  • Edited and maintained organization's website and social network sites such as Facebook. Marketed Community Center through flyers and newspaper ads.
  • Entered new class information, updates and cancellations into specialized registration software program.
  • Assisted patrons with registration, program information, facility use and memberships. Answered and screened phone calls and emails. Collected appropriate admission, class and membership fees utilizing a cash register.
  • Balanced cash register at the end of each day and prepared deposits for treasurer.
  • Prepared vouchers for directors approval, tracked revenue and expenses and assisted in budget research and preparation.
  • Safely opened and closed building.
  • Acted as lead on shift and assisted with training other staff.
Office Assistant/Receptionist / Gilpin County Parks and Recreation - Black Hawk, CO12/2004 - 01/2015
  • Prepared vouchers and payroll, maintained records, drafted reports and answered phones.
  • Assisted patrons with registrations and memberships, collected admission fees and provided general facility and program information. Collected appropriate admission, class and program fees and documented transactions according to office procedures.
  • Balanced cash register at the end of each shift and prepared deposits for treasurer's office.
  • Utilized specialized registration software to maintain account records and track revenue.
  • Assisted in expense posting and tracking and budget reconciliation.
  • Responsible for safely opening and closing the building.
Education and Training
University of Colorado - Boulder, COBachelor of Arts: English

Completed professional development in:

  • FEMA 100 Introduction to Incident Command System July 2017
  • FEMA 700 National Incident Management System - Sept. 2017
  • Managing Supervisors Liability - June 2018
  • Harassment: Sex, Religion & Beyond - June 2018
  • Bullying & Respect in the Work Place - June 2018
  • Managing Conflict & Difficult Conversations - Nov. 2018
  • The Dynamics of Change Management - Dec. 2018
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Resume Overview

Companies Worked For:

  • Gilpin County Parks and Recreation

School Attended

  • University of Colorado

Job Titles Held:

  • Office Manager
  • Assistant Coordinator
  • Office Assistant/Receptionist

Degrees

  • University of Colorado - Boulder, CO Bachelor of Arts : English

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