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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Thorough and steadfast office worker with top-notch administrative skills and solid background in Customer Service. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Personable Office Manager with outstanding knowledge of Microsoft applications office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication. Organized and efficient office administration supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Seasoned receptionist offering 10+ years of experience in administrative and leadership positions. Well-versed in customer relations practices and computer use. Top-notch management abilities in financial, personnel and clerical areas.

Skills
  • Expense reporting
  • Documentation and control
  • Accounts payable and receivable
  • Office management
  • Staff management
  • Workflow planning
  • Data management
  • Performance improvement
  • Strategic planning
  • Organizational skills
  • Scheduling
  • Clerical support
  • Payroll and budgeting
  • Event planning
  • Database administration
  • Friendly nature
  • Relationship building
  • Deadline driven
  • Contract Negotiations
  • Credit and collections
  • Microsoft Office Specialist Certification
  • High accuracy
  • Project management
  • Policy and procedure modification
  • Technical support
  • Clear oral/written communication
  • Team building
Work History
09/2011 to 01/2015
Office ManagerFace2face Solutions – Cherry Hill, NJ
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Arranged corporate and office conferences for company employees and guests.
  • Completed bi-weekly payroll for 50+ employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Apps and Handheld Verizon devices.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Created and finalized contracts for Verizon fios deals with customers.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Maintained computer and physical filing systems.
  • Monitored and evaluated personnel performance to complete daily reviews, recommend advancement or address productivity concerns.
  • Managed 62+employees fast-paced office, supervising workers and enhancing productivity and efficiency.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Supervised verizon participants to ensure adherence to protocols.
  • Restructured installation processes and staff teams, boosting productivity by 422%.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Developed internal requirements which complied with Verizon fios standards to minimize regulatory risks and liability across program.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Met challenging quotas for productivity and accuracy of work.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Coached 20 new hires on company processes while managing 40 employees to ensure maximum production.
  • Organized and managed program development from conception through successful execution.
  • Verified 10 salaried and 52 hourly employee time cards to prepare accurate bi-weekly payroll.
04/2010 to 06/2011
Office Assistant Lead WorkerTRG Customer Solutions – Mount Laurel, NJ
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Coordinated board and committee meetings, including schedules, information preparation and distribution.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel and Verizon Fios Equipment.
  • Performed wide-ranging administrative, financial and service-related functions including hiring events and ordering employee mechandise.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including company reps and clients.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Increased customer service success rates by quickly resolving issues.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
03/2008 to 06/2009
Data Entry ClerkSQN Banking Systems – Rancocas, NJ
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Added documents to file records and created new records to support filing needs.
  • Evaluated source documents to locate information needed for each data entry field.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Organized, sorted and checked customer input data against original documents.
  • Ensured that all computer system information was accurate and up-to-date.
  • Entered client information into databases quickly and with minimal errors.
  • Verified accuracy and validity of data entered in databases
09/2004 to 04/2007
Head TeacherKid Academy – Westampton, NJ
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted sensory development by providing access to different textures.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Allowed for ample outdoor discovery time each day.
  • Taught Spanish to class of 19 students through organizing and leading Diverse activities.
  • Enhanced 3-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
06/2004
High School Diploma
Rancocas Valley Regional High School - Mount Holly, NJ
01/2008
Certificate of Completion: COMPUTERIZED ACCOUNTING TECHNOLOGY
Harris School of Business - Cherry Hill - Cherry Hill, NJ
additional skills

I am very personable, natural nurturer and animal lover. I can work well with others or alone.

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Resume Overview

Companies Worked For:

  • Face2face Solutions
  • TRG Customer Solutions
  • SQN Banking Systems
  • Kid Academy

School Attended

  • Rancocas Valley Regional High School
  • Harris School of Business - Cherry Hill

Job Titles Held:

  • Office Manager
  • Office Assistant Lead Worker
  • Data Entry Clerk
  • Head Teacher

Degrees

  • High School Diploma
    Certificate of Completion : COMPUTERIZED ACCOUNTING TECHNOLOGY

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