Experienced Office Manager and administration professional with 32 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Skills
Workforce Management
Training and coaching
Billing
Customer relations
Accounts payable and receivable
Experience
10/2015 to Current
Office ManagerEncore Electric – Avon, CO,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating office schedule.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of patient flow and processing of activity and production.
Coordinated office activities and operations to secure efficiency and compliance with company policies for OSHA and HIPPA.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Directed and oversaw office personnel activities and scheduled work hours.
Processed and verified patient insurance claims and eligibility of benefits for recommended treatment.
Estimate patient liability for upcoming treatment and care.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Answered and managed incoming calls and emails.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
Scheduled cleanings and dental appointments for patients using appointment software.
Maintained master calendar and scheduled new appointments based on provider availability.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Verified, updated and entered patient information into system.
Collected payments from patients and arranged payment schedules.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Sorted incoming mail and directed to correct personnel each day.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Applied knowledge of medical terminology and insurance processes to support office administration productivity
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
Organized supply purchases, equipment upgrades and operating expenses.
Handled all office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Managed all payments processing, invoicing and collections tasks.
Submitted claims to insurance companies.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Collected, posted and managed patient account payments.
Handled past due accounts, including collections and status reports.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Created receiving reports and updated vendor balance sheets to record accounts payable.
03/2015 to 10/2015
Periodontist ReceptionistEncore Electric – Eagle, CO,
Aforementioned responsibilities listed above.
03/2012 to 03/2015
Office ManagerCdr Maguire – Arlington, MA,
Aforementioned responsibilities listed above in addition to ....
Planned for major business changes, including system conversions and office moves.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Handled correspondence, managed files and performed other clerical duties for office staff.
Entered patient information into system, including insurance, demographics and health history.
Protected patients by observing strict HIPAA guidelines.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Trained new staff on office procedures, insurance processes and medical terminology.
Prepared and sent financial statements to support bookkeeping functions.
02/1989 to 03/2012
Billing ManagerBucks Mont Eye Associates – City, STATE,
Aforementioned responsibilities in addition to...
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
Applied HIPAA privacy and security regulations while handling patient information.
Posted charges, payments and adjustments.
Filed and submitted insurance claims.
Prepared and submitted claims to insurance companies electronically and manually.
Completed and submitted appeals for denied claims.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Completed appeals and filed and submitted claims.
Posted and adjusted payments from insurance companies.
Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
Reviewed and verified benefits and eligibility with speed and precision.
Verified proper coding, sequencing of diagnoses and procedures.
Determined customer eligibility for benefit programs and services.
Tracked and recorded status of delinquent accounts and sent follow-up letters to request payment.
Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Reviewed all claims for accurateness and appropriateness.
Applied payments, adjustments and denials into medical manager system.
Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
Prepared billing statements for patients, ensuring correct diagnostic coding.
Added modifiers, coded narrative diagnosis and verified diagnoses.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Submitted refund requests for claims paid in error.
Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Coordinated communications between patients, billing personnel and insurance carriers.
Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
Documented and filed patient data and medical records.
Performed quality control of data entry system to verify proper posting of claims and payments.
Expertly assigned charges and payments for medical procedures.
Set up appointment times and handled canceled appointments.
Reviewed patient records to check accuracy of information and implement updates.
Answered and managed incoming calls and emails.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Assisted software migration support services for employees, including overseeing training and resolving inquiries.
Planned for major business changes, including system conversions and office moves.
Education and Training
Expected in 06/1984
High School Diploma: Bishop Conwell - Levittown, PA, GPA:
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