office management hr and payroll manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Well-qualified office management, human resources, payroll professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, employees, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

  • Compensation and Benefits Administration
  • Bargaining Agreements
  • Hiring and Firing
  • Regulatory Compliance
  • Recruiting and Interviewing
  • Policy Improvement Recommendations
  • Exit Interviews and Processes and employee feedback
  • Problem Solving and Conflict Resolution
  • Employee Handbook Development
  • Payroll Management and Processing
  • Improving Organizational Standards
  • Onboarding New Hires
  • Verbal and Written Communication
  • Confidential Document Control
  • Scheduling
  • Policies and procedures
  • Payment plans
  • Employee training
  • Infection control
  • Patient care
  • Staff Management
  • Budgeting
  • Business administration
  • Eaglesoft and Yapi software support.
Work History
01/2020 to Current Office Management/ HR and Payroll Manager Ozarks Area Community Action Corporation | Deadline 2/4/22 Stewart #6 Head Start, Springfield,
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitate onboarding and benefits enrollment
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through conversation and constructive feedback.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 200 employees.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Accurately prepared monthly, biweekly and semi-monthly payroll and tracking data using Paylocity system.
  • Provided resolution to complex and confidential issues by implementing training and guidance.
  • Reduced process lags by accurately managing confidential records for staff members.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Supervised and led team of dental hygienists and support staff of ten.
10/2017 to 06/2019 Substitute Teacher Moore County Schools | City, STATE,
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
02/1999 to 12/2015 Support Specialist/Assistant Project Manager UBS Financial Services | City, STATE,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Troubleshot problems with software, hardware and networking for users.
  • Recognized escalation needs and connected customers with advanced support staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided back up for customer service managers.
Expected in 03/2017 to to Master of Science | Healthcare Management American InterContinental University, Schaumburg, IL GPA:
Expected in 12/2014 to to MBA | Project Management American InterContinental University, Schaumburg, IL GPA:

Publications: Having Values (2013) The Marketing Scene

Expected in 06/2012 to to BBA | Human Resources Management American InterContinental University, Schaumburg, IL GPA:
Native or Bilingual

PTO Charter School - Treasure Aug 2017-2018

Delta Mu Delta Nov 2014-2017

Alzheimer's Association- Walk for Cure

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Resume Overview

School Attended

  • American InterContinental University
  • American InterContinental University
  • American InterContinental University

Job Titles Held:

  • Office Management/ HR and Payroll Manager
  • Substitute Teacher
  • Support Specialist/Assistant Project Manager


  • Master of Science
  • MBA
  • BBA

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