office coordinator resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Extensive experience in customer care
  • Experience within the military Community and/or veteran administrative organizations
  • Strong organizational skills with attention to detail
  • Good verbal communication skills, poise and ability to handle high volume telephone duty
  • Self starter and highly motivated worker
  • Analytical and Critical Thinking
  • Skilled in Medical Administration; terminology, insurance, billing and coding, and records management
  • Experienced in medical computer applications; EHR Cerner, NextGen EHR Tiger, Misys EMR, and Matrix
  • Intermediate level on MS Excel, Email and word processing programs
  • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
  • Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations
  • Languages; English and Dutch
Work History
02/2022 to Current Office Coordinator Christ Hospital | Liberty Township, OH,
  • Manage front desk by welcoming and interacting with clients and guests.
  • Answer and manage incoming calls while recording accurate messages for distribution to team members.
  • Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintain client records and update information in alignment with HIPAA protocols.
  • Manage office activities by maintaining communication between clients and team members tracking records and filing all documents.
  • Organized team workload and prioritized tasks to streamline office functions.
  • Serve as back-up Access Team Member
  • Maintain current information on all clinic services and other community services to assist consumers, team members, and general public in accessing Cohen Clinic and other community services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
09/2006 to 12/2016 Medical Office Administrator Sas Institute | San Francisco, CA,
  • Performed multifaceted administrative duties to keep office running smoothly and maintaining friendly environment.
  • Managed high-volume workload and effectively prioritizing tasks.
    to remain organized and successful.
  • Scheduled appointments for 28 providers within 7 locations.
  • Utilized electronic medical record systems Misys and Tiger to store, retrieve, and process patient data.
  • Verified patient insurance coverage and pre-authorizations such as Medicare, Medicaid, and commercial insurances.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Identified and resolved patient billing and payment issues.
  • Executed billing tasks and maintained accurate documentation of payments such as daily financial reports, transaction posting, bank deposits, posting reports, and debt collection.
  • Trained new team members for operation of satellite offices.
  • Assisted main office during high volume phone calls on multi-line telephone system.
01/2005 to 08/2006 Scheduling Coordinator Clifton Larson Allen | Nashville, TN,
  • Coordinated daily scheduling for 28 healthcare providers and 5 facilities.
  • Consistently reviewed schedule, resolved potential conflicts, and proactively scheduled time with patients, physicians, and staff.
  • Effectively communicated ad-hoc changes for schedulers, physicians and support team.
  • Designed and revised scheduling templates for 28 providers and 5 facilities.
  • Created scheduling guideline manual to effectively train staff.
  • Trained new staff members to all functions of scheduling.
  • Organized and presented training seminars.
10/2001 to 12/2004 Appointment Scheduler /Receptionist The Pediatric Center | City, STATE,
  • Scheduled high volume of phone calls on multi-line telephone system.
  • Triaged emergencies and directed calls to appropriate departments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified patient insurance, demographic, and health history to keep information current.
  • Completed clerical duties and tasks for clinic administration.
Expected in 09/2021 to to Adult and Pediatric First Aid/CPR/AED Certification | American Red Cross, Jacksonville, FL, GPA:
Expected in 05/2014 to to Associate of Business Administration | Frederick Community College, Frederick, MD GPA:
Expected in 09/2001 to to Associate of Business Administration | Valley College, Martinsburg, WV, GPA:

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Resume Overview

School Attended

  • American Red Cross
  • Frederick Community College
  • Valley College

Job Titles Held:

  • Office Coordinator
  • Medical Office Administrator
  • Scheduling Coordinator
  • Appointment Scheduler /Receptionist


  • Adult and Pediatric First Aid/CPR/AED Certification
  • Associate of Business Administration
  • Associate of Business Administration

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