office agent supervisor resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Talented Operations Manager bringing years of experience and demonstrated record of accomplishment. Proficient in operational enhancements, quality improvements and team leadership based on strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Dedicated, organized and effective leader. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

  • Persuasive negotiations
  • Continuous improvements
  • Recruiting and hiring
  • Compelling leadership skills
  • Team oversight
  • Community outreach expert
  • Homeless and dual diagnosed populations
  • Community referrals
  • Grief processes
Office Agent Supervisor, 08/2020 to 03/2021
Partners Healthcare SystemHingham, MA,
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Maintained professional network of potential clients and business opportunities.
  • Tracked monthly sales to generate reports for business development planning.
Social Work Intern, 09/2019 to 07/2020
Samaritan VillageCity, STATE,
  • Offered community resources and referrals to support client basic needs.
  • Facilitated client adjustment by provided counseling and crisis intervention during new diagnosis or extended hospital stays.
  • Served as client advocate and promoted ideas that aligned with client best interest.
  • Maintained client best interest and safety by mediating family conflict under facility supervision.
  • Offered grief and bereavement counseling to support family members after death of loved ones.
  • Organized and secured case records and reports to maintain confidentiality of client treatment
  • Assisted with identifying substance abuse programs to treat clients with addiction.
  • Provided individual and family therapy and support under direction of experienced staff.
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Completed admission packets and developed treatments plans to facilitate intake pre-screening process under direction of Social Worker.
  • Liaised with Social Workers to complete home evaluations and wellness visits.
  • Collaborated with social workers to perform home assessments and unscheduled wellness visits.
Business Developer and Sales Manager, 05/2015 to 12/2017
Digicel InternationalCity, STATE,
  • Facilitated and managed business development plan based on market and industry research.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Communicated with other corporate departments to develop effective business strategies.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Identified underperforming product lines and refocused efforts to successfully bring each in line with expected targets.
  • Attended conferences and trade association meetings to represent company and promote products.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Education and Training
: Linguistics, Expected in
University of The West Indies - Jamaica,
High School Diploma: , Expected in 06/2010
St.Catherine High - Jamaica,

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Resume Overview

School Attended

  • University of The West Indies
  • St.Catherine High

Job Titles Held:

  • Office Agent Supervisor
  • Social Work Intern
  • Business Developer and Sales Manager


  • Some College (No Degree)
  • High School Diploma

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