- , , 100 Montgomery St. 10th Floor
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Talented Operations Manager bringing years of experience and demonstrated record of accomplishment. Proficient in operational enhancements, quality improvements and team leadership based on strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Dedicated, organized and effective leader. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
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Partners Healthcare System – Hingham, MA,
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Maintained professional network of potential clients and business opportunities.
- Tracked monthly sales to generate reports for business development planning.
Samaritan Village – City, STATE,
- Offered community resources and referrals to support client basic needs.
- Facilitated client adjustment by provided counseling and crisis intervention during new diagnosis or extended hospital stays.
- Served as client advocate and promoted ideas that aligned with client best interest.
- Maintained client best interest and safety by mediating family conflict under facility supervision.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Organized and secured case records and reports to maintain confidentiality of client treatment
- Assisted with identifying substance abuse programs to treat clients with addiction.
- Provided individual and family therapy and support under direction of experienced staff.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Completed admission packets and developed treatments plans to facilitate intake pre-screening process under direction of Social Worker.
- Liaised with Social Workers to complete home evaluations and wellness visits.
- Collaborated with social workers to perform home assessments and unscheduled wellness visits.
Digicel International – City, STATE,
- Facilitated and managed business development plan based on market and industry research.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Communicated with other corporate departments to develop effective business strategies.
- Conferred with advertising managers to develop and implement marketing plans.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Identified underperforming product lines and refocused efforts to successfully bring each in line with expected targets.
- Attended conferences and trade association meetings to represent company and promote products.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
University of The West Indies - Jamaica,
St.Catherine High - Jamaica,
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Resume Overview
School Attended
- University of The West Indies
- St.Catherine High
Job Titles Held:
- Office Agent Supervisor
- Social Work Intern
- Business Developer and Sales Manager
Degrees
- Some College (No Degree)
- High School Diploma
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