Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple service industries. I'm a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, through perseverence. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report generation
  • Credit card and ACH payment processing
  • On-the-spot problem-solving abilities
  • Call Center Operations and protocols
  • Retail sales customer service
  • Conflict mediation
  • Microsoft Word, Excel, PowerPoint adept user
  • Office equipment proficiency and upkeep
  • Achieved sales acumen
  • Quality control
  • Clerical support
  • Route management
  • Accomplished team player
  • Technologic proficiency
  • Positive work ethic and attitude
  • Accurate heat load calculations utilizing Wrightsoft Right-J load calculation software
Experience
Office Administrator/Customer Service Representative, 10/2017 - 11/2021
Porch.Com Seattle, WA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing creative solutions.
  • Made outbound calls to obtain new sales opportunities and customer satisfaction.
  • Procured client retention, by directing services' benefits, features and recommendations around clients' needs.
  • Set up and activated new customer accounts.
  • Asked specific questions to determine service needs and accurately input information into electronic systems.
Election Poll Worker, 03/2016 - 11/2016
Monroe County Supervisor Of Elections City, STATE,
  • Instructed voters to properly use voting machines and responded to inquiries and concerns.
  • Helped new voters complete registration paperwork and sign-in procedures.
  • Aided non-English and limited-English speaking voters in voting booths.
  • Asked questions to obtain voter's name, address and age.
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Closed polling location at end of voting period to calculate and organize final amount of votes.
  • Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
  • Maintained positive working relationship with fellow staff and management.
HVAC-R Technician, 09/2014 - 11/2014
Dana's AC, Inc. City, STATE,
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Maintained and serviced HVAC systems and refrigeration equipment.
  • Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
  • Disassembled units, repaired broken components and restored to operating condition.
  • Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
  • Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
  • Retained careful and thorough maintenance and repair records in case customers required future service.
  • Analyzed, modified and repaired digital control systems.
  • Serviced electrical, pneumatic, mechanical and microprocessor controls.
  • Overhauled and repaired reciprocating and centrifugal compressors.
  • Performed accurate computer-aided electronic heat loss/heat gain calculations, for exact equipment sizing.
Customer Service Specialist, 01/2013 - 05/2014
Going-Aire, LLC City, STATE,
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Performed accurate computer-aided electronic heat loss/heat gain calculations, for exact equipment sizing.

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Education and Training
: Engineering (Pre-Engineering), Expected in
-
Pennsylvania State University - York, PA,
GPA:
Certifications
  • EPA Refrigerant Transition and Handling Certification Training 1991

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Resume Overview

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Office Administrator/Customer Service Representative
  • Election Poll Worker
  • HVAC-R Technician
  • Customer Service Specialist

Degrees

  • Some College (No Degree)

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