Office Administrator Customer Service Representative resume example

• Instructed voters to properly use voting machines and responded to inquiries and concerns.
• Helped new voters complete registration paperwork and sign-in procedures.
• Aided non-English and limited-English speaking voters in voting booths.
• Asked questions to obtain voter's name, address and age.
• Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
• Collected necessary information from voters to determine correct voting location and ballot.
• Closed polling location at end of voting period to calculate and organize final amount of votes.
• Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
• Maintained positive working relationship with fellow staff and management.

• Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
• Maintained and serviced HVAC systems and refrigeration equipment.
• Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
• Disassembled units, repaired broken components and restored to operating condition.
• Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
• Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
• Retained careful and thorough maintenance and repair records in case customers required future service.
• Analyzed, modified and repaired digital control systems.
• Serviced electrical, pneumatic, mechanical and microprocessor controls.
• Overhauled and repaired reciprocating and centrifugal compressors.
• Performed accurate computer-aided electronic heat loss/heat gain calculations, for exact equipment sizing.

• Documented conversations with customers to track requests, problems and solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Helped customers open accounts, make deposits, update information and carry out range of routine actions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Reviewed customer account information to determine current issues and potential solutions.
• Performed accurate computer-aided electronic heat loss/heat gain calculations, for exact equipment sizing.

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