obstetrics and gynecology reception and billing resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Enthusiastic Medical Front Office specialist with a bonus 10 years of experience as an ambulance coder/biller. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HIPAA and trained in ICD-10. Motivated to learn, grow and excel in a clinical setting.
Skills
Data Entry
Medical Manager, Docuware and Waystar systems
10 years Ambulance coding experience
Time Management
ICD-9 and ICD-10 Coding
Insurance Verification
Medical Billing
Typing
Medical Office Experience
EMR Systems/EPIC/Athena
HCPCS
Revenue cycle management
CPT Coding
Medical Receptionist/Front desk
Understanding the procedures and forms used for medical billing
Electronic health records
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
Medical terminology
Understanding and using medical terminology
Verbal communication
Speaking clearly, correctly, and concisely
Following directions
Following multi-step instructions
Customer service
Identifying and resolving common customer issues
Scheduling
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Motivating others to achieve objectives and identifying improvements or corrective actions
Retail customer service
Comprehending and responding to retail customer needs
Customer focus & orientation — Expert
Responding to customer situations with sensitivity
EPIC and Athena systems
Experience
05/2022 to CurrentObstetrics and Gynecology Reception and BillingHca | Birmingham, AL,
Checking in/out and scheduling of patients
Assisting clinic staff with non-clinical tasks
Answering multi-system phones
Handling payments and addressing patient billing issues
Coding and billing of obstetric deliveries and obstetric/gynecologic surgeries
Complied with hospital policies and procedures to promote patient safety and positive outcomes.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Maintenance and registration of EMR
Insurance verification
09/2021 to 03/2022Medical Front Office SpecialistCircle K Stores, Inc. | Cape Coral, FL,
Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
Assists ill or distraught patients as necessary
Telephones taxis or family members when necessary for transportation
Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms
Prepares a daily schedule of examinations for each provider
Prepares new patient forms and physical exam documentation
Assists patients with provider forms and billing questions
Endeavors to keep patients on schedule by reminding provider of service delays
Obtaining and updating patients' personal and health information
Creating and maintaining electronic health records
Manage inquiries and relaying messages about scheduling, referrals, and prescription refills
Verifying medical insurance information and correcting patient registry errors
Collected co-payments and past due balances from patients
Entering payment information into an electronic billing system
Proficiency in EPIC systems
Proven successful working in a fast-paced, high-traffic medical practice of 60-100 patients daily
Responsible for end of day balancing
Sanitizes and maintains reception area in a neat and orderly condition.
03/2011 to 05/2021Medical Review SpecialistMediclaims Inc | City, STATE,
Maintained accuracy, completeness and security for medical records and health information
Utilized WPS, CMS, NGS and other insurance portals to manage and confirm patient data, such as
insurance and demographic information
Interacted and communicated easily with department personnel and public
Communicated effectively with staff, patients and insurance companies by email and telephone
Reviewed patient care reports and flagged for incomplete or inaccurate information according to
Medicare and Medicaid guidelines in regards to ambulance billing
Worked strict deadlines and provided activity reports to providers
Used ICD-10 manuals to gain additional knowledge of disease and diagnoses processes to accurately
code ambulance care reports
Handled day-to-day running of Medical Review, ensuring high levels of productivity and progression
to meet appeal deadlines in denial process
Proved successful working within tight deadlines and fast-paced atmosphere
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Actively listened to patients and providers, handled concerns quickly and escalated major issues to
supervisor
Implemented performance improvement strategies and plans to promote continuous improvement.
12/2006 to 08/2010CSRSykes AT&T | City, STATE,
Offered advice and assistance to customers, paying attention to special needs or wants
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate
solutions
Managed over 50 customer calls with minimal wait times
Answered customer telephone calls promptly to avoid on-hold wait times
Maintained company metric standards.
Education and Training
Expected in 08/2022 to to CPR Certified | American Red Cross , Alliance Health Ponca City, GPA:
Expected in 03/2022 to to Certified Ambulance Coder | National Academy of Ambulance Compliance, Mechanicsburg, PAGPA:
Expected in to to GED | MediclaimsPinellas Technical Education Center, Clearwater, FLGPA:
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