Obed Cruz RN MS HSA Resume Example Memorial Healthcare System

OBED CRUZ RN MS HSA

Summary

A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the Company.

Experience

Obed Cruz RN MS HSAJun 2010 to Current
Memorial Healthcare System － Broward, Florida

Oversaw planning and implementation of all IT related projects (expansions, S/W and h/w rollouts, upgrades) with proven record of delivery within expected time frame and budget.
Provide Onsite Support to Clinical, non -Clinical Staff and offsite IT staff as needed
Supported Level 1 Cisco IP Telephony issues
Provided mentorship and training to junior technicians that would improve their skill set resulting in an improved level of customer service and efficiency.
Monitored queue and evaluated ticket trends to determine whether any reoccurring issues may be symptoms of a larger issue. I would then act as the onsite contact and work with other IT and non technical departments to identify, quarantine and resolve these issues.
Oversaw queue management for the work-order ticketing system (RightNow). Tickets assignments based on workload/competencies of junior technicians.
Acted as liaison between vendors and Server Services, Network Services, allowing them to successfully integrate their systems with Memorial's infrastructure.
Provided tier 1 and tier 2 onsite support for day to day break-fix issues
Diagnosed and resolved hardware and software issues with regard to all IT infrastructure used at Memorial Hospital Miramar.
Escalated all issues outside of the range of support to related off site IT departments.
Provided support for IT related installations and removals.
Supported all Levell IP Telephony issues (Cisco house).
Maintained or scheduled maintenance for all MHS IT equipment
Provided installation support and services to setup, installation, moves, adds, and changes for PC hardware and software
Assisted end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices 786-237-4218

IT Client Support Analyst IMar 2005 to Jun 2010

Provide end user technical support for software, hardware, and network assistance in a 10K+ user environment.
Duties consist of handling Level 1 Help Desk tickets and triage Level II tickets. Provide remote telephone support
Installation and configuration of clinical software applications and to provide support for upgrades and enhancements
Verify issue resolution with the customer and update the Help Desk ticketing system.
Dedicated to meeting the expectation of both internal and external users in a 24 hr x 7-day call Center /Helpdesk Environment.
Ensure the highest levels of customer satisfaction by a commitment to timely resolution of all requests for client support
Research, resolve, and respond to questions received via telephone calls, callbacks, or escalations, and provide support in accordance with current standard operational procedures
Use and maintain the Client Support call tracking database in a technically proficient manner by recording all calls thoroughly and completely
Additional Responsibilities: Performs other duties or special projects as assigned.

Exchange AdministratorJun 2003 to Mar 2005
Applica Consumer Products, Inc － Miami Lakes, Florida

Migrated 5000+ users from Lotus Notes to Exchange
Supported and maintained the Global Exchange 2000 environment as well as continuous proactive improvements and preventive maintenance and capacity planning
Specific duties: monitoring and troubleshooting existing messaging applications to increase efficiencies; manage accounts and mailbox stores for Exchange users.
Apply security patches and virus signatures; oversee backup and restore operations on Exchange servers.
Interact with external organizations regarding any email delivery problems.
Provided desktop support and training to end users and Helpdesk staff.
Administration of Exchange mail, public folder, distribution lists, calendar items and global directory Synchronization.
Participation in scheduled and unscheduled system maintenance.

Lotus Notes DeveloperFeb 1998 to Jun 2003
Windmere Corporation － Miami Lakes, FL

Responsible for the development, roll out, administration and training regarding Lotus Notes applications for a user base of 2000+ users and 6 server Notes environment
Developed and deployed several workflow and tracking applications to streamline many processes. Developed new Purchase Order, Helpdesk,
Change Control and Project Management applications.
Responsible for user maintenance and setup
Utilized software tools such as Percussion Notrix, LotusScript and used Snap Reporter for ad hoc querying and report generation MHM Related Projects: Project Lead: 1. Windows 7 Deployment (700+ workstations - In progress and ahead of target) a) Coordinated deployment, staff retraining, and assisted with application compatibility testing. b) Attended weekly calls to discuss, share and provide feedback on Windows 7 related issues. c) Volunteered to pilot problematic departments and provide training to other facilities when process was finalized (Pharmacy). d) Project Target of 70% by EOY. As of 3/30/15 MHM is currently at 87% complete. 2. Autopharm Upgrade (Pharmacy Medication Inventory System) a) Coordinated all hardware related needs for upgrade with Talyst. Ensured that MHS provided pc's would meet requirements of vendor, and requested appropriate components (network interfaces, serial to usb adapters, label printers, etc) to cut project costs considerably. b) Acted as a liaison between Server Services, Network Services, IT Application Support and the pharmacy staff to prevent miscommunications and potential delays. c) Configured and tested all workstations and label printers in a test lab and verified functionality with vendor to ensure smooth transition on date of Golive. Many potential firewall and software compatibility issues were found and resolved prior to go live. 3. Patient Room Wyse Deployment (70+ workstations - Complete)
Configured and deployed all Wyse thin client devices in patient rooms throughout the facility.
Supervised TRA during installation to ensure devices were mounted in accordance with Unit needs and proper aesthetics and creating minimal downtime for end users.
Provided training to Unit staff during shift change to ensure night staff coverage. 4. Mobile Cart Conversion (100+ Thin client devices - Complete; 100+ carts - In progress) a) Stage 1 - Swap of Igels to Wyse clients completed. (100+ carts). b) Coordinated swap out of NaWare Carts with Flo Carts. c) Scheduled and supervised TRA installation/retrofits. d) Working with heads of departments to determine the number and locations of carts needed, and reassigning carts as necessary. e) Coordinated efforts to have carts properly badged so their location can be monitored by Versus and assisted with building a monthly report to reduce "cart roaming" (indefinite borrowing of carts from other departments without permission). 5. Masimo Project (24 Patient Rooms in 2 Units - Complete) a) Coordinated move of Pulse Oximeter monitoring system from 3rd floor ICU to 4th floor Med Surge Unit. b) Determined number of data ports, port activations and power outlets needed based on specified needs. Coordinated with Biomed, Facilities, and Masimo vendor to ensure completion by deadline provided. c) Performance tested devices with Vendor onsite and assisted with user training. 6. Suite 408(General Surgery), Suite 412(Peds Neurology) and Suite 212(Peds Outpatient Rehab) a) Configured/Deployed 30+ workstations, 7 printers and 2 faxes based on user needs. b) Coordinated and supervised the locations and installation of all patient room pc mounts based on user requirements. c) Completed projects on time and tested all workstations 2 weeks prior to deadline. d) Provided user training. 7. Other Projects a) Played an Instrumental role in the Epic Radiant hardware rollout.. b) Nicu Expansion - 8 pc and 10 Igel deployment. All custom mounting done by Onsite to reduce costs. c) IPT 7925 Upgrade -Piloted and tested 7925's with various configurations prior to GoLive d) Application Portal Deployment (~200 workstations) e) Pharmacy Intern Office - Coordinated data port and power outlet locations and installations. Configured workstations and printer to match specific needs for Intern workflow. f) Outpatient Rehab Epic - Configured tested and deployed 15 XT3 laptops. Assisted with finding workaround for wireless issues. g) Inpatient Pharmacy / Concierge Program - Assisted with equipment relocation and reconfiguration in Rx to accommodate new Inpatient Pharmacy and Concierge programs. Configured and tested Ipads, Mobile carts and pc's to utilize Virtual Merchant for Patient Billing. h) Registration Offices Expansion Project - 4PC's and 4 printers - work in process i) SoftID Printer installation and Configuration in 20 ER Patient rooms - work in process Primary Point of Contact for the following Systems: 1. Kiosk configuration (Family Resource Center, Peds waiting room, etc). 2. PakEdge - Software and vendor device configuration and backup scheduling. 3. Autopharm/Talyst - Software and vendor device configuration. 4. Primex Thermostats - Initial configuration and user training. Assisted with local primex server firmware updates (prior to centralized server). 5. Thin Client Device Management (Igel and WYSE). 6. Swisslog System (Facilities Tube System). 7. Versus - Collector/Concentrator network configurations. Versus paging workstation support. 8. Security DVR - DVR network setup, Antivirus/Patch management for Windows based DVR's. 9. Accucheck and I-stat device configurations. 10. Birth Certificate Workstation and accessories. Other Responsibilities 1. Maintain a detailed inventory (both deployed and in storage) of IT related equipment at MHM including mobile carts, pc, monitors. 2. IP Telephony - RMA, Intermediate level configurations, VG Port configurations. 3. Create detailed documentation on all new Onsite procedures. Organize and update all existing procedures. Certifications/Degrees/Training a) Bachelor of Science in Computer Systems Analysis, Univ. of Miami b) HDI Certification c) MHS Staff Development Training - Dealing with Difficult People d) MHS Staff Development Training - Communication Skills. e) Dell Online Self Dispatch Printer Certification f) Dell Online Self Dispatch Policies and Procedures Certification g) Dell Online Self Dispatch Desktop Certification h) Dell Online Self Dispatch Notebook Certification Letter of Recommendation for Lourdes Ramirez Obed Cruz RN MS HSA 1901 SW 172nd Avenue Memorial Hospital Miramar

Education

B.S., Systems AnalysisUniversity of Miami － Coral Gables, Florida, USUniversity of Miami, Coral Gables, Florida B.S. Systems Analysis, May 1988

Certifications

HDI Certification

Skills

Helpdesk, Maintenance, Training, Liaison, Telephony, Lotus Notes, Security, H.s.a., Health Saving Account, Hsa, Rn, Systems Analysis, Application Support, Billing, Change Control, Clients, Deployment, Dispatch, Documentation, Epic, Firewall, Firmware, Flo, Go Live, Golive, Icu, Inventory, Lotusscript, Neurology, Nicu, Outpatient, Patient Billing, Pharmacy, Printers, Progress, Project Management, Rollout, Scheduling, Testing, Thin Client, Usb, Windows 7, Wireless, Workflow, Workstations, Client Support, Database, Help Desk, Hr, Satisfaction, Technical Support, Telephone, Budget, Cisco, Customer Service, It Infrastructure, Networking, Operational Support, Queue Management, Receptionist, Retail Sales, Accounts And, Capacity Planning, Exchange, Exchange 2000, Increase, Industrial Machinery, Manage Accounts, Operations, Preventive Maintenance, Proactive, Self Motivated, Switch Capacity

Resume Overview

Companies Worked For:

Memorial Healthcare System
Applica Consumer Products, Inc
Windmere Corporation

School Attended

University of Miami

Job Titles Held:

Obed Cruz RN MS HSA
IT Client Support Analyst I
Exchange Administrator
Lotus Notes Developer

Degrees

B.S. , Systems Analysis

Obed Cruz RN MS HSA Resume Example

Resume Score: 90%

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