Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment, offering over 10 years of experience.

Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level OB Scrub Tech position in fast paced environment. Ready to help team achieve company goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Named Employee of the Month, February XXX1.
  • Recognized for outstanding dedication to patient care.
  • Built strong relationships with surgeons and learned set up preferences to streamline surgeries.
  • Monitoring patient progress
  • Simple dressings
  • Infection Control and Aseptic Procedures
  • Patient Care
  • Venipuncture
  • Phlebotomy
  • Foley Catheter Insertion and Removal
  • Postoperative Care
  • Patient Assessments
  • Feeding assistance expert
  • Efficient and reliable team player
  • Prioritizing stat orders
  • OB/GYN procedures
  • Indirect Patient Care
  • Suctioning
  • Patient-focused care
  • Compassionate
  • Emergency room procedures
  • CPR
  • Compassionate caregiver
  • Laboratory maintenance
  • Tube feedings and medications familiarity
  • Assisting with physical exams
  • Patient bathing
  • Patient oral care
  • PH testing
  • Point of care testing
  • Direct Patient Care
  • Emergency procedures understanding
  • Trustworthy companion
  • Companionship and emotional support
  • Electronic health records
  • Passing surgical instruments
  • Patient confidentiality
  • Infection control protocols
  • Safe sharps disposal
  • Setting up and operating equipment
  • Pre-surgical preparation
  • Biohazardous waste disposal
  • Safety protocols expertise
  • Specimen collection
  • Leadership
  • Written Communication
  • Reading comprehension
  • Compassion
  • Adaptability
  • Good listening skills
Work History
03/XXX1 to Current
OB Scrub Technician Swedish Covenant Hospital Chicago, IL,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Kept detailed records of post-operative instrument reconciliations and overall care procedures.
  • Maintained documentation of post-operative instrument reconciliations and protocols for quality care.
  • Worked with Physician and RN to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Provided scrubbing surgical assistance and support to surgeons during c-section and vaginal delivery procedures.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
11/2019 to 06/XXX1
Customer Service Representative Lithia Motors Ferndale, MI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
05/2011 to 02/XXX1
Certified Medical Assistant Cureatr New York, NY,
  • Prepared and administered medications to alleviate patient symptoms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for 10 patients every hour.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Taught patients about medications, procedures and care plan instructions.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Monitored test accuracy using quality controls.
  • Obtained all prescribed laboratory testing.
  • Tested and recorded blood glucose levels.
  • Attended required training, education and meetings.
  • Offered age-appropriate patient care before, during and after exams.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Ambulated, turned and positioned patients.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected histories, vitals and current complaints via patient interviews.
  • Participated in Continuous Quality Improvement (CQI) activities.
  • Assisted physicians in follow-through of care.
  • Prepared initial patient charts for admission.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to physician.
  • Obtained pre- and post-treatment vital signs and weight.
  • Measured patient pulse oximetry.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Escorted patients to examination rooms.
  • Conducted machine safety checks according to facility policy.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained client medical history, medication information, symptoms and allergies.
Expected in 06/2007
High School Diploma:
Cardozo Senior High School - Washington, DC,
Expected in
Certified Medical Assistant : Medical Assisting
Everest Institute - Silver Spring, MD,
  • First Aid/CPR Certified
  • Certified Nurse Assistant (CNA)

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School Attended

  • Cardozo Senior High School
  • Everest Institute

Job Titles Held:

  • OB Scrub Technician
  • Customer Service Representative
  • Certified Medical Assistant


  • High School Diploma
  • Certified Medical Assistant

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