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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Organized, detail-oriented healthcare professional that is  highly motivated and ambitious, possessing more than ten years of managerial experience. Analytical problem-solver, with the ability to anticipate daily and ongoing work-related issues, demonstrating working knowledge to facilitate resolution and maintain departmental efficiency. Exceptionally skilled in building an excellent rapport with customers and staff members. Recognized by Administrator and Director or Nursing for maintaining 100 percent customer satisfaction 12 consecutive months. 
Education and Training
Berkeley College , Expected in – – Bachelor of Science : Health Service Management - GPA : GPA: 3.7 Health Service Management 
Skill Highlights

Staffing management ability

Proven patience and self-discipline

Confident public speaker

Critical thinking proficiency

Conflict resolution

Patient-oriented

Personal and professional integrity

Cultural awareness and sensitivity
Professional Experience
Pacific Medical Centers - Nursing Supervisor
Lacey, WA, 2016 - 02/2016
Carefully selected, developed and retained qualified staff, as well as trained 5-7 new staff annually.
Evaluated patient care procedural changes for effectiveness. Assisted in the design and execution of programs that contributed to a 50 percent growth of the organization in the 2013 calendar year.
Served as liaison between management, clinical staff and the community.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.
Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
Observed strict confidentiality and safeguarded all patient-related information.
Planned, organized, supervised and provided assignments for nursing staff. Managed an average of 13 employees each shift.
Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
Spectrum Health Systems, Inc. - Per Diem Nurse
Worcester, MA, 10/2015 - 02/2016
Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.
Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Spectrum Health Systems, Inc. - Per Diem Nurse
Weymouth, MA, 11/2014 - 10/2015

Administered medication and wound care treatments according to physicians\\' orders.

Admitted new clients from the hospital and other nursing facilities, verified medical orders with physicians, transcribed orders into Sigma Care and transferred information to EPIC for review and verification of adverse medication reaction or interactions.

Completed patient assessment and nursing documentation per unit and facility guidelines.
Ingleside At Rock Creek - Unit Manager
Washington, DC, 06/2013 - 10/2014

Managed 60-bed long term care and sub-acute care unit of varying acuities with 4 Registered Nurses, 3 Licensed Practical Nurses and 6 Certified Nursing Assistants daily.

Prepared weekly and quarterly reports for Director of Nursing and Administrator, maintaining deadlines.

Solid administrative and referral experience, ensuring thorough review of charts for admissions.

Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.

Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.

Assessed clients on admission, developed interim care plans and completed working care plans within 48 hours of admission.

Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.

Managed scheduling, Personal Time Off, quarterly and annual evaluations for a staff of 20-25 employees.

Comprehensive user knowledge of the Electronic Medical Record and Billing Systems via Advanced Healthcare Technology Software.

Maintained overall management of the units\\' operation in accordance with Medicare and Medicaid policies and regulatory guidelines.

Conducted probationary and annual performance evaluations for the unit\\'s nursing staff.
Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Provided DHS (Department of Health Services) with corrective action plans.
Processed monthly reports for department performance.
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans, instructed patients and family members on proper discharge care.
Encompass Health - Charge Nurse
Knoxville, TN, 09/2006 - 05/2013

Supervised 2 Registered Nurses, 4 Licensed Practical Nurses and 8 Certified Nursing Assistants on sub-acute care units based on acuity needs.

Implemented total client care with nursing team approach, focusing on the acuity of the unit.

Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
Supported patients with customized patient teaching tools.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

Established a compassionate environment through emotional, psychological, and spiritual support to patients and their families.

Delegated staff nurse duties.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.

Admitted and discharged all sub-acute clients per physicians\' orders and therapists\' recommendations.

Working knowledge and administration of Peritoneal Dialysis and Total Parental Nutrition needs.

Ability and working knowledge to start a Peripheral IV line and administered IV medications per physicians\' orders.

Frequently commended for maintaining the safety, respect and dignity of residents.
Trained 10 staff nurses to provide top-quality patient care.
Headed on-boarding process for new nursing staff.
Ensured HIPAA compliance.
​
Academic and Personal Interests
President's recognition 4 times and Deans' List 9 times during enrollment for Undergraduate Degree. Volunteer Services at Agape Family Worship Center  Rahway, NJ August 2011 -- June 2013.
Skills
Healthcare: intravenous therapy, CPR, OSHA regulations, MEDISOFT, computerized charting utilizing Point Click Care, Sigma Care, AHT Care software, client and family admission and discharge counseling, Private practice experience.
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills, Culturally competent care, pain management nursing.
Activities

Fitness training, yoga, dance, spinning, music.

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resume Strength

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Resume Overview

School Attended

  • Berkeley College

Job Titles Held:

  • Nursing Supervisor
  • Per Diem Nurse
  • Per Diem Nurse
  • Unit Manager
  • Charge Nurse

Degrees

  • Bachelor of Science

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