Nursing Assistant/HUC Resume Example

Provide exceptional customer service in meeting our customer's requirements such as; KPI's and SLA's. Act as a liaison for Volt and represent Volt and the client in a professional, courteous and knowledgeable manner. Meet with client managers on a regular basis to monitor quality, assess upcoming needs, current service level, new or changing issues in the department, staffing opportunities, etc. Promote advantages and share benefits of the contract to client groups. Design creative solutions to meet customer challenges, increase mar-gins/business, and improve retention. Coordinate Quarterly Business re-views to promote Volt. Provide client with reports and information as required and in a timely manner.

Create a positive working environment for Volt contingent employees by creating relationships with employees and creating reward programs for employees. Conduct surveys to monitor client and employee satisfaction. Address, investigate and resolve employee relation's issues in a confidential and objective manner. Ensure compliance with workplace laws, including EEO, wage and hour and workplace safety. Follow proper reporting of workplace injuries. Monitor and ensure compliance with Volt and client policies and procedures. Manage and conduct performance review process, if applicable to program. Provide counseling and coaching to client managers and employees. Maintain proper documentation of reasons for termination and share information with delivery team for re-deployment and unemployment processing. Document all personnel issues and maintain personnel files up-to-date. Conduct on boarding processes including orientations and training

• Hiring: Prescreen resumes for exempt and non-exempt roles; coordinate interviews managing multiple calendars; background screens; education verification; coordinate pre-employment drug screens; reference checks; coordinate and administer new employee orientation; maintain and audit employee files; sourcing of passive and active candidates.
• Benefits: Enter benefit data into ADP Enterprise system; enter flex spending data into ADP; be a resource for benefit questions for employees; coordinate annual open enrollment; administer FMLA leaves, workers compensation, short term and long term disability
• Safety: Assist with incident reports and accident investigation; submit and manage workers comp claims; an active member of the safety committee
• College recruiting: Coordinate campus visits; travel to various college campuses to attend career fairs; proactively recruit new college graduates and Interns; maintain relationships with college career center staff and college Professors
• Administrative: Provided with many ad hoc project opportunities at both the Branch and Corporate level, including assisting in the selection of a new applicant tracking system; Ability to run queries in Microsoft Access to pull data and reports; Maintain Branch org charts; Administer random drug screening; Travel arrangements for candidates; Manage multiple calendars of hiring managers

• Hiring: Screen applicants; interview; administer testing; background checks; administer drug screens; monitor employee attendance; new hire paper-work; I-9 verification and documentation; search for candidates based on client job requirements using internal systems and external job boards; employment verifications; client visits; assist with business development including sales calls; key skill selling; client account maintenance; providing rate quotes to clients.
• Administrative: answer phones; filing; scan new hire documents; create tracking spreadsheets for clients; provide tours of clients facilities for temporary associates; train internal staff on Corporate initiatives; assist with ac-counts payable; assist manager with various administrative tasks and projects as needed.