LiveCareer-Resume

nursing assistant resume example with 7 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Bedsore Prevention
  • Vital Signs Collection
  • Caregiver Relations
  • Feeding Assistance
  • Electronic Recordkeeping
  • Linen Replacements
  • Needs Determination
  • Surgical Preparation
  • Nutrition and Diet
  • Observation Documentation
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Interpretation and Translation Services
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Call Documentation
  • Issue and Complaint Resolution
  • Information Inputting
  • Educational Opportunities
  • Correcting Discrepancies
  • Telephone Management
  • Customer Inquiry Response
  • Answering Customer Questions
  • Document Conversion
Work History
11/2021 to 11/2022 Nursing Assistant Life Care Centers Of America | Marysville, WA,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Documented care actions by completing records and logs in medical software system.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.



08/2019 to 10/2021 Executive Assistant Chime Bank | Chicago, IL,
  • Assist employment counselor with intake, invoicing, and scheduling processes for new and returning clients
  • Provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client needs through the integration of multiple economic development services
  • Develop online marketing and PR Campaigns that significantly increased profits by over 40% YTD
  • Coordinate and fulfill administrative functions in the areas of human resources, record filing, website management, content creation, client support and various ad-hoc projects.
  • Used advanced software to prepare documents, reports and presentations.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Facilitated training and onboarding for incoming office staff.
  • Created expense reports, budgets and filing systems for management team.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Handled incoming and outgoing mail, email and faxes.
09/2015 to 07/2019 Customer Service Representative/Dispatcher Lkq Corp | Memphis, TN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer adjustments to maintain financial accounts.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Education
Expected in Bachelor of Science | University of Phoenix, Detroit, MI, GPA:

Customer Service Specialist |Administrative Innovator

Expected in 06/2005 GED | PIONIER HIGH SCHOOL, Ann Arbor, MI, GPA:
Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

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Resume Overview

School Attended

  • University of Phoenix
  • PIONIER HIGH SCHOOL

Job Titles Held:

  • Nursing Assistant
  • Executive Assistant
  • Customer Service Representative/Dispatcher

Degrees

  • Bachelor of Science
  • GED

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