Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Outgoing Waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Emerging food service professional and culinary arts student seeking position in elegant fine-dining establishment. Extensive knowledge of high-end ingredients and complementary food and wine pairings. Ready to advance training with real-world experience.

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 4 years of restaurant experience and drive for performance in all areas.

  • Catheter change and preparation
  • Monitoring fluids
  • Grooming and bathing assistance
  • Collecting specimens
  • Effective sales techniques
  • Menu memorization
  • Safe food handling
  • High-volume dining
  • Point of Sale (POS) system operations
  • Food inspection
  • Regulatory compliance
  • In-depth food and wine knowledge
  • Food safety understanding
  • Check payment processing
  • Sales techniques
  • Price memorization
  • Conflict and dispute resolution
  • Bussing expertise
  • Dining customer service
  • Seating assignment preparation
  • Dish preparation
  • Effective customer upselling
  • Menu knowledge
  • Table setting arrangements
  • Prompt table clearance
  • Service prioritization
  • Special dietary requirements
  • Relationship management
  • Wine pairings
  • Liquor, wine and food service
  • Buffet setup and takedown
  • Issue resolution
  • Cash drawer balancing
  • POS systems
  • Liquor regulations and compliance
  • Payment processing
  • Security monitoring
  • Merchandise restocking
  • Cash counting machine operations
  • Loss prevention
  • Knowledge of wine and spirits
  • Customer assistance
  • Product recommendations
  • Scanner operations
  • Customer order recording
  • Cash management
  • ID verification
  • Cash register operation
  • Staff mentoring
  • Credit and cash transactions
  • Coin counting
  • Customer greeting
08/2019 to Current Nursing Assistant Mission Regional Medical Center | Bonner Springs, KS,
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Managed supplies and restocked inventory to ensure optimal availability for patient care.
  • Prepared, maintained and cleaned treatment areas after daily use.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Document elements of nursing assessments, treatments, medications, discharge instructions and follow-up care.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
01/2019 to 12/2019 Customer Service Representative Kaman Industrial Technologies | Indianapolis, IN,
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reduced process lags and effectively trained team members on best practices and protocol.
06/2019 to 10/2019 Waitress Traditions Spirits | Duncan, OK,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Checked order accuracy and food quality before delivering to customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 60%.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
07/2017 to 05/2018 Cashier Team Lead Cargo Largo | Independence, MO,
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Resolved issues regarding customer complaints and escalated worsening concerns to enstines for remediation.
  • Worked closely with front-end staff to assist customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Counted product stock to maintain inventory records.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Education and Training
Expected in 05/2015 High School Diploma | Mays High School, Atlanta, GA GPA:
  • Cultivated life-long relationships and continue to provide mentorship to former students.
  • Perinatal Care - Assisted physicians in focus studies of prenatal care.Performed basic physical assessments of newborns and infants.
  • Increased team productivity with morale-boosting incentives.
  • Grew revenue 60% by implementing unique promotions.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Named Employee of the Month, august 2019 (omega home care).

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