Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Outgoing Waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Emerging food service professional and culinary arts student seeking position in elegant fine-dining establishment. Extensive knowledge of high-end ingredients and complementary food and wine pairings. Ready to advance training with real-world experience.
Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 4 years of restaurant experience and drive for performance in all areas.
Skills
Catheter change and preparation
Monitoring fluids
Grooming and bathing assistance
Collecting specimens
Effective sales techniques
Menu memorization
Safe food handling
High-volume dining
Point of Sale (POS) system operations
Food inspection
Regulatory compliance
In-depth food and wine knowledge
Food safety understanding
Check payment processing
Sales techniques
Price memorization
Conflict and dispute resolution
Bussing expertise
Dining customer service
Seating assignment preparation
Dish preparation
Effective customer upselling
Menu knowledge
Table setting arrangements
Prompt table clearance
Service prioritization
Special dietary requirements
Relationship management
Wine pairings
Liquor, wine and food service
Buffet setup and takedown
Issue resolution
Cash drawer balancing
POS systems
Liquor regulations and compliance
Payment processing
Security monitoring
Merchandise restocking
Cash counting machine operations
Loss prevention
Knowledge of wine and spirits
Customer assistance
Product recommendations
Scanner operations
Customer order recording
Cash management
ID verification
Cash register operation
Staff mentoring
Credit and cash transactions
Coin counting
Customer greeting
Experience
08/2019 to CurrentNursing AssistantMission Regional Medical Center | Bonner Springs, KS,
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented patient intake and dietary requirements and assisted with feeding.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected specimens, monitored vitals and maximized patient comfort.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Managed supplies and restocked inventory to ensure optimal availability for patient care.
Prepared, maintained and cleaned treatment areas after daily use.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Document elements of nursing assessments, treatments, medications, discharge instructions and follow-up care.
Provided personal nursing assistance in pre- and post-operative situations.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
01/2019 to 12/2019Customer Service RepresentativeKaman Industrial Technologies | Indianapolis, IN,
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Supported end-users by responding quickly to phone messages and following up on complaints
Maintained revenue streams by exhausting every option before offering refunds.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Addressed customer service inquiries quickly and accurately.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Reduced process lags and effectively trained team members on best practices and protocol.
06/2019 to 10/2019WaitressTraditions Spirits | Duncan, OK,
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Prepared salads and appetizers to back up kitchen staff.
Checked order accuracy and food quality before delivering to customers.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 60%.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
07/2017 to 05/2018Cashier Team LeadCargo Largo | Independence, MO,
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Trained new team members in cash register operation, stock procedures and customer service.
Scanned items quickly to keep lines moving and reduce overall wait time.
Welcomed customers, offering assistance to help find necessary store items.
Helped customer locate and select appropriate merchandise throughout store.
Resolved issues regarding customer complaints and escalated worsening concerns to enstines for remediation.
Worked closely with front-end staff to assist customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Counted product stock to maintain inventory records.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Education and Training
Expected in 05/2015High School Diploma | Mays High School, Atlanta, GAGPA:
Accomplishments
Cultivated life-long relationships and continue to provide mentorship to former students.
Perinatal Care - Assisted physicians in focus studies of prenatal care.Performed basic physical assessments of newborns and infants.
Increased team productivity with morale-boosting incentives.
Grew revenue 60% by implementing unique promotions.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Named Employee of the Month, august 2019 (omega home care).
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