Manged numerous Physicians schedules for OBGYN Doctors, Urology Gynecology Doctors and Midlife Health Specialty Doctors.
Answered, screened and routed incoming calls on a very busy multi-line phone system.
Responded and answered routine and emergent questions given by patients.
Triage all patient medical problems under direct supervision of 2 RN's.
Managed and expedited all medical records requests.
Completed and submitted clinical documentation in accordance with agency guidelines.
Scanned and entered in all incoming lab, testing, orders and correspondence to patients electronic charts and routed to numerous Physicians. Maintained electronic and paper files.
Composed routine, general, independent and urgent correspondence.
Called patients with lab and test results as well as composed written descriptions of results, all while analyzing moderately complex data and information.
Performed routine clerical functions such as copying, filing, sorting, faxing, typing and abstracting charts.
Dispersed incoming mail to correct recipients throughout the office.
Prepared all patient medication refill requests and upcoming testing orders for RN's and Physicians.
Resolved all computer problems for all employees in the company.
Obtained Prior Authorizations with numerous insurance companies for all patients non-covered prescribed medications.
Extensive Training on the medical system Epicare.
Proficient in using Microsoft, Excel, Access, PowerPoint, Outlook and Works, Certified Processor for Calyx Software.
Ability to type 90 words per minute.
Calyx Software Certification Program-Pittsburgh, PA
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