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nursing assistant resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Personable and dedicated with extensive experience in costumer service and healthcare industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer/patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion and care for building relationships, cultivating partnerships and growing businesses.

Skills
  • Records Management
  • Medical terminology knowledge
  • HIPAA
  • Calm and level-headed under duress
  • Problem-solving abilities
  • Inbound and outbound calling
  • Technologically savvy
  • Microsoft Office expertise
  • Office equipment proficiency
  • Infection control standards
  • Healthcare expertise
  • Customer relations
  • Communication skills
  • Critical thinking
  • Organization
  • Friendly, positive attitude
  • Documentation procedures expert
Experience
09/2019 to Current
Nursing Assistant Wellpath Waymart, PA,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Answered customer/patient questions and addressed concerns, resulting in reduction in complaint calls.
  • Answered inbound calls and directed to designated individuals, facilities and departments.
  • Cultivated impactful relationships with patients and communicated with family members regarding care.
  • Compiled all calls and interactions into computer data system.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
04/2020 to Current
Brand Ambassador Resideo Technologies, Inc. Irving, TX,
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Promoted products using social media outlets.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Monitored all sales activity and assessed customer satisfaction.
  • Promoted positive company image through superior customer service experiences.
  • Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Determined opportunities and maximized sales within specific market by staying current on industry trends.
04/2016 to 04/2017
Patient Care Technician Aspen Valley Hospital Silverthorne, CO,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Researched and implemented quality improvements, enabling more thorough patient screenings.
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Researched and quickly resolved customer/patient issues.
  • Handled incoming calls with friendly and cheerful attitude.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility and documented distance.
11/2013 to 08/2016
Line Staff/Customer Service Panera Bread City, STATE,
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Checked tables and refilled condiments that were running low.
  • Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
  • Asked probing questions to determine service needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Peeled, chopped and sliced produce for use in cold and cooked items.
  • Replenished and organized department supplies throughout each shift.
Education
Expected in 06/2014 to to
High School Diploma:
Taylor Allderdice - Pittsburgh,
GPA:
Expected in to to
: Nursing-Pre Requisites
Penn State - New Kensington, PA,
GPA:

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Resume Overview

School Attended

  • Taylor Allderdice
  • Penn State

Job Titles Held:

  • Nursing Assistant
  • Brand Ambassador
  • Patient Care Technician
  • Line Staff/Customer Service

Degrees

  • High School Diploma
  • Some College (No Degree)

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