Nursing Aide resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable Customer Service Agent with 6 years of experience in Debt Collection and Data entry. Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business. Remarkable Employee with experience delivering superior level of customer service to prospective clients. Proven to keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Skills
Ability to type 40 WPM
Collecting information
Verifying data accuracy
Meticulous attention to detail
Data transcription
Resourceful
Customer service-oriented
Medical billing
Insurance processing
Strong problem solver
Data Entry
Credit card payment processing
Sales expertise
In-store support
Customer relations
High-energy attitude
Inbound and Outbound Calling
Call Center Operations
Clerical support
Courteous demeanor
Experience
Nursing Aide, 01/2021 to 05/2021 Lehigh Valley Hospital & Health – Macungie, PA,
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Organized games and other activities to engage clients and offer mental stimulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous visit experience.
Comforted patients and provided each with reassurance and encouragement.
Followed safe lifting techniques and individual resident lifting instructions.
Planned, prepared and served meals and snacks according to prescribed diets.
Assisted over 60+ residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Facilitated games and other activities to engage long-term patients.
Cultivated relationships with residents to support happiness and emotional well-being.
Front Desk Receptionist, 12/2018 to 01/2021 Access Healthcare Physicians, Llc – Lecanto, FL,
Identified and corrected data entry errors to prevent duplication across systems.
Proofread documents and edited materials to correct grammar and spelling mistakes.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Scheduled and confirmed appointments.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Processed payments and updated accounts to reflect balance changes.
Medical Debt Collector, 08/2015 to 10/2017 Barrett Business Services – Denver, NC,
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Updated account status records and collection efforts.
Created repayment plans based on account holders' financial status and repayment abilities.
Extensively researched delinquent accounts to identify key contact details, including current phone number and email address.
Updated company's database daily with any new details regarding collections and activity on delinquent accounts.
Informed patients of payment policies, collected insurance information and verified benefits.
Accepted and processed customer payments and applied toward account balances.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Interfaced with customers to bring accounts current with suitable repayment plans.
Sales Associate, 05/2014 to 06/2015 Finish Line – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education and Training
High School Diploma: , Expected in 06/2010 Bronx Senior Highschool - The Bronx, NY, GPA:
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