nurse manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across a 34 year career history. Currently managing two large departments, each running at peak efficiency, quality and performance. Excellent communication and coordination skills. Able to develop cohesive working relationships with team members, peers, and medical colleagues based on dependability and honesty.

  • Achieved First Case On Time Surgical start average >85% through effective collaboration between surgical components.
  • Achieved highest level staff satisfaction scores in facility over the past 5 years.
  • Increased patient satisfaction scores from 78%-89% over 3 year period.
  • Represented surgical services in collaborative approach to design state-of-the-art "Interventional Platform" (SSM St. Louis University Hospital) 2020

  • Patient Care Oversight
  • Creative Problem Solving
  • Critical Thinking
  • Attention to Detail
  • Unit Oversight
  • Nursing Performance Assessment
  • Delegation and Motivation
  • Healthcare Personnel Supervision
Work History
01/2010 to Current Nurse Manager Community Health Connections | Fitchburg, MA,
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Manage 80 + total staff and nursing activities in 350 bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Fostered improvement in staff development, personnel training and standards of patient care.
07/1989 to 12/2008 Charge Nurse, Trauma ICU Northwestern Medicine | Bourbonnais, IL,
  • Triaged incoming phone calls from emergency rooms and inpatient units to determine needs and prioritize care.
  • Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
  • Worked collaboratively with physicians to provide care to patients diagnosed with congestive heart failure (CHF), traumatic brain injuries (TBI), cerebrovascular accidents (CVA), Multi-system organ failure, diabetes or sepsis to asses needs and determine best options for care.
  • Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
  • Administered medications and treatments to critical patients as ordered by physician, maintaining accountability for processes and policies.
  • Supervised and managed daily scheduling, tasking and administration.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Explained health care issues and ramifications to patients and families to promote informed medical care choices.
11/1987 to 06/1989 Staff Nurse St. Louis University Hospital | City, STATE,
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
  • Implemented medication and IV administration, catheter insertion, and critical monitoring of transplant recipient patients.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Promoted patient independence by teaching self-care skills.
Expected in 2014 to to Bachelor of Science | Nursing St Louis University, St Louis, MO, GPA:
Expected in 10/1987 to to Associate of Science | Nursing Kaskaskia College, Centralia, IL GPA:
Expected in 06/1987 to to Certificate | Cancer Care And Research 14th International Cancer Congress, Budapest, Hungary, GPA:
  • American Society of PeriAnesthesia Nurses
  • National Patient Safety Foundation
  • Missouri Organization of Nurse Leaders
  • American Association of Critical Care Nurses (retired)
Additional Information



· Level III Career Ladder Review Board 1992 – 1998, 2010

· Employee Engagement 2007 – 2015

· Forms Committee 2008 – 2010

· Nurse Practice Council 2008 – 2010

· Restraint team 2000 – 2008

· Versant Steering and Planning committee 2011 – 2012

· Versant Leader/Lecture 2011 – 2018

· Nursing Leadership 2010 – present

· Nurse Advisory Council 2011 – 2015

· Shared Governance Nursing Satisfaction, Retention, Recruitment 2011 – 2016

· Shared Governance Leadership Council 2014 – 2016

· Patient Experience Improvement Team 2013 – 2015

· Peri-op Leadership 2013 – present

· Surgical Services Nursing Practice 2013 – present

· Shared Governance/Unit Based Sub Council peri anesthesia 2020 - present


· Trinity Lutheran Church Sunday School teacher 1983 - 1987

· Ascension Lutheran Church Sunday School teacher 2000 – 2008

· Girl Scout Leader Mo. Troop 2600 2003 – 2007

· Ascension Lutheran Church VBS Leader 2006 – 2009

· Word of Life Summer Camp Nurse 2010 – 2011

· Christian Friends of New Americans Health clinic volunteer 2015 – present

- International Institute Community Volunteer - present

· Member at Large, Ascension Lutheran Church 2018 – 2020

· Vice President, Ascension Lutheran Church 2020 – present

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Resume Overview

School Attended

  • St Louis University
  • Kaskaskia College
  • 14th International Cancer Congress

Job Titles Held:

  • Nurse Manager
  • Charge Nurse, Trauma ICU
  • Staff Nurse


  • Bachelor of Science
  • Associate of Science
  • Certificate

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