Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile
Transformational Servant Leader Practices Relationship Based Care with all levels and disciplines within the organization for meaningful interaction Instills a philosophy of family and patient centered care as focus of everyone in the organization Empowers others to share in decision-making through formal and informal models of shared governance Supports staff innovation through education, and providing resources and forums for new ideas Mentors and guides others to follow passion & strengths. Encourages others to seek a professional path that is the "right fit" for them Role models behaviors that align with the organization's Mission, Vision and Values Removes barriers that impede staff from completion of work and improvement Consistently advocates for ease-of-practice Holds self and others accountable to standards and outcomes Provides resources and encourages autonomy in others to meet expectations and reach quality outcomes Effectively rewards and recognizes efforts and accomplishments Actively participates in Administrative Strategic Planning. Coordinates support and feedback for the current Strategic Plan. Passionately self-reflective. Identifies areas for personal & professional growth. Facilitates personal growth and improvement by seeking out resources & education to incorporate into personal practice Effectively deals with personal stress and fatigue to sustain leadership in a healthy way. Maintains a personal philosophy of Transformational and Service Leadership Talented Visionary & Skillful Innovator Process and systems oriented; visualizes complex systems and identify gaps Gathers data to assess current state of practice; fortifies strengths and identifies opportunities for improvement Uses experience, data analysis and teamwork to create new ideas for ease of clinical and administrative practices; focus on infrastructure, structure, process & quality patient care Early adopter of new ideas and technologies; imparts enthusiasm for change to create buy-in Creatively conceptualizes new systems and processes for Blue Ocean innovation Blends evidence-based practice, theory, and data from selective focus groups into usable solutions that provide measurable results Leads teams to create plans for implementation; focus on trials / pilots to gather additional data, course corrects as necessary (PDCA) Actively listens to and transforms constructive feedback into process changes that work for the end-user/consumer Sees global opportunities for improvement in chronology of change and alignment of key stakeholders within complex systems Knowledgeable about technological solutions to issues involving ease-of-practice, communication and data collection
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
  • Basic Life Support- American Heart Association Membership on Selected Committees & Groups (past & present) Clinical Manager Committee-Elected Co-Chair Patient Quality Care Council / Performance Improvement-Appointed Co-Chair College of Nursing Strategic Planning Council Administrative Strategic Planning Council Patient Flow Workgroups & Initiatives (assorted) Fall Reduction & Patient Safety-Participated in the research & development of a "Fall Risk Reduction Bundle" Baldrige Team Succession Planning-Chair of Development Team (see portfolio) Research & Innovations Committee Innovative Proposals / Projects (selection) Patient/Family Centric Restructuring Proposal-Create an organization that is structured to support care at the bedside (see portfolio) LPN to RN Express Track-Support valued LPNs within the organization to obtain RN and support organizational goals of increasing number of RN FTEs and retention of staff (see portfolio) Electronic Employee Portfolio-Create a comprehensive electronic system to support employees and management in streamlining human resource, education, quality measurements into a single automated resource (see portfolio) Educator & Resource Relationship Based Care / Primary Nursing Initiative-Early adopter and change agent McKesson Sorters computerized order entry Premise Bed Management System Team Leader-Implementation and development at unit level Service Recovery Program McKesson AdminRx computerized barcode medication administration Affiliations, Achievements & Attendance Upendo Mmoja "One Love"-One of five Founding Directors; non-profit organization raising capital donations to build an orphanage and sustainable-living community center in the village of Pommern, Tanzania.
  • Ahern, Murphy, & Associates-Leadership Development Workshop (40 hours) 2011 March of Dimes Nurse Leader of the Year-Nominee 2010 Baldrige Quest for Excellence Conference, Washington, D.C.
  • 2008 Premise Conference, Hartford, CT Saint Joseph's Hospital Health Center's LEAD (Leadership) Program Patient Education Scholarly Project (140 hours) (see portfolio) Volunteer Service Masterpol Family Project-Syracuse, NY Led St.
  • Joseph's Hospital's involvement in service based fund-raising and donations to support home renovations for underprivileged family that had experienced many tragedies Organized fund raising benefit Liaison in partnership between LeMoyne College & St.
  • Joseph's Hospital Health Center Service Mission-Tanzania, Africa Obtained medical donations for village-community of Pommern, Tanzania.
  • Spent two weeks travelling through Tanzania, visiting two medical facilities and working in a small rural clinic.
Professional Experience
Nurse Manager, 01/2009 - Current
Capri Communities Germantown, WI,
  • Oversees a staff of approximately 50 individuals Skilled behavioral interviewer Manages Human Resource processes and issues Supports a shared-governance structure through facilitation of a Unit Practice Council Fixed and flexible budgeting Supports a medical teaching environment through strong physician relationships and a focus on resident-physician learning needs.
  • Manages patient care by responding to documentation review, patient interview, and evaluation of staff education needs and competency.
  • Oversees and enables expedited patient flow by supplying resources, removing barriers to patient discharge and staff workflow.
  • Manages and delegates tasks integral to the operations of the unit to appropriate roles; follows up to ensure proper completion Attempts daily rounding with patients and staff to ensure barriers to care are removed, goals and needs of both are met.
  • Manages Quality Care / Performance Improvement initiatives.
  • Ensures compliance with regulatory agencies' directives as well as hospital based quality, safety & risk management guidelines.
  • Works well with a team to plan for short, mid and long range goals of the nursing unit.
Project Coordinator, 01/2009 - Current
Peraton Columbus, OH,
  • Coordinates integration of clinical and architectural elements into the design of (two) 36-bed medical-surgical units Researches Evidence Based Design and integrates it with current practice models for innovative new structure & process building Facilitates multidisciplinary groups including clinical, support, and architectural services to gather information, discuss and problem solve Manages large amounts of data Creatively conceptualizes new designs to support nursing workflow, including informatics and facilities considerations Uses a Patient and Nursing centered philosophy for all design elements Researches new technology and theories of future healthcare practices to integrate into expansion design Uses vision to anticipate future needs of patients, care providers and auxiliary services Allows for flexibility within design to improve ability to respond to future demands Focuses on integrating quality initiatives such as safety and infection control into all design elements.
Interim Director, 01/1 - 03/2012
Albany Charter School Network Santa Rosa, CA,
  • Oversaw four medical-surgical units Managed patient satisfaction, patient flow and personnel issues Maintained regulatory compliance With a group, created a sound incentive plan for staffing impromptu overflow unit Oversaw design elements for new unit renovation Mentored newer managers in their role.
Clinical Coordinator, 01/2007 - 01/2009
Bowery Residents Committee NY, State,
  • Coordinated patient care and patient flow Oversaw and monitored quality of care and performance improvement initiatives Worked well with a team to plan for short, mid and long range goals of the nursing unit Managed orientation of new employees to their role within the unit team Educated staff on new initiatives, policies, procedures, processes and best practices Acted as formal resource and support for all staff Supported Manager and Organization's Strategic Plan Balanced excellent quality care with efficiency of budgeted resources Ensured appropriate staffing and appropriate patient assignments are maintained shift-to-shift Facilitated open interdisciplinary, interdepartmental and interpersonal communication Monitored and managed personnel issues and acted as coach for employees when needed Used evidence based practice, SJHHC mission statement and Baldrige criteria to guide decision making for positive outcomes in a variety of situations.
Registered Nurse / Charge Nurse, 01/2002 - 01/2007
Evangelical Community Hospital Lewisburg, PA,
  • More than 6 years of practical experience in as a highly skilled professional staff nurse in a general medical-surgical / cardiac step-down / vascular and telemetry environment.
  • Was accountable for the management of care for up to 16 patients including: Telemetry monitoring/EKG interpretation, infusion of numerous cardio-active IV medications/drips, extensive wound care, chest tube maintenance, coordination of scheduled treatments, general medication-surgical care.
  • Post-cardiac surgery and immediate post-heart catheterization.
  • Immediate post-vascular surgery care, including: * Fresh revascularization of lower extremities * Fresh repair of abdominal aortic aneurysm * Fresh carotid endarectomy.
Student Nursing Assistant, 01/2000 - 01/2002
Saint Joseph's Hospital Health Center City, STATE,
  • Experiential learning position that includes completion of bedside care duties with focus on activities of daily living (ADLs).
Master of Business Administration: , Expected in Present
American Sentinel University - Aurora, Colorado
Bachelor of Nursing: , Expected in 2007
Keuka College - Keuka Park, New York
Associate of Applied Science: Nursing, Expected in 2002
Saint Joseph's School of Nursing - Syracuse, New York
Chemistry, Anatomy & Physiology (1&2), Nutrition, Microbiology: , Expected in 2000
Onondaga Community College - Syracuse, New York
Liberal Arts credits: Psychology and English, Expected in 1999
State University of New York - Fredonia, New York
Psychology and English
Bachelor Degree: Nursing, Expected in
- ,
Advanced Concepts in Nursing Core II-Advanced Heart Arrhythmia Monitoring Core I-Basic Telemetry Monitoring Certified CPR Instructor License, State of New York : , Expected in
- ,
Lean Six Sigma-Green Belt: , Expected in
- ,
A.A.S: Nursing, Expected in
- ,
Basic, budgeting, coach, interpersonal communication, Council, CPR, decision making, documentation, focus, Human Resource, impromptu, Instructor, interpretation, Works, Nursing, personnel, philosophy, policies, processes, Quality, risk management, safety, Six Sigma, sound, staffing, Strategic, teaching, Telemetry, vision, workflow
Professional Affiliations
Sigma Theta Tau Honor Society Golden Key International Honor Society Healthcare Information & Management Systems Society (HIMSS) American Nurses Association (ANA)

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Resume Overview

School Attended

  • American Sentinel University
  • Keuka College
  • Saint Joseph's School of Nursing
  • Onondaga Community College
  • State University of New York

Job Titles Held:

  • Nurse Manager
  • Project Coordinator
  • Interim Director
  • Clinical Coordinator
  • Registered Nurse / Charge Nurse
  • Student Nursing Assistant


  • Master of Business Administration
  • Bachelor of Nursing
  • Associate of Applied Science
  • Chemistry, Anatomy & Physiology (1&2), Nutrition, Microbiology
  • Liberal Arts credits
  • Bachelor Degree
  • Advanced Concepts in Nursing Core II-Advanced Heart Arrhythmia Monitoring Core I-Basic Telemetry Monitoring Certified CPR Instructor License, State of New York
  • Lean Six Sigma-Green Belt
  • A.A.S

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