Nurse Manager Resume Example Duke Primary Care Harps Mill Internal Medicine

NURSE MANAGER

Core Qualifications

Professional development
Customer Service Confrontation and Conflict
Comparing Medicines for Type 2 Diabetes
Phone Pro Training
Anticoagulant Therapy/Monitoring
Phlebotomy
Managing at Duke
API/Time & Attendance/Payroll
Ambulatory Care Walkthrough Surveyor
Computer Experience
Windows 95-98, Windows XP, Windows 2007, Mac 0SX, Microsoft Office 2007 & 2008, Microsoft Outlook 2003, 2007 & 2008, NextGen, EMR, EPM, Impact MD, Entity, Quicken, Siebel Call Center, IDX, Browser, ZMOG/SAP, API/Time & Attendance, EPIC/Maestro/Cadence,

Experience

Nurse Manager
January 2013 to CurrentDuke Primary Care - Harps Mill Internal Medicine － Raleigh, NC

Infections/Parasitic Diseases: Herpes Zoster Oncology: Neoplasms of Oropharynx/Neoplasm of Esophagus/Neoplasm of Trachea/ Neoplasm of Thyroid /Neoplasm of Head & Neck.
Endocrine/Metabolic: Diabetes Mellitus/Thyroid Disorders Mental Disorders: Anxiety/Depression/Bipolar/Personality Disorders/Dementia Nervous System/Sense Organs: Alzheimer's Disease/Supportive Otitis Media Circulatory: Hypertensive Disease/Heart failure/Anticoagulant Therapy/Atherosclerosis/Hemorrhoids, Respiratory: Nasopharyngitis/Common Cold/Acute Sinusitis/Acute Pharyngitis/Acute Tonsillitis/Allergic Rhinitis Digestive System: Diseases of Esophagus Dermatology: Dermatitis: Cellulitis and Abscess/Dermatitis Systemic/Autoimmune: Sjogren's Syndrome, Allergies Other: Sleep Disturbances Professional experience Duke Primary Care-Harps Mill Internal Medicine Manage clinical services delivered in the clinic.
Manage various personnel actions which include: hiring, orientation, performance appraisals, promotions, scheduling and counseling of clinical staff.
Collaborate in the development, implementation and expansion of learning opportunities and skill development for clinical staff.
Monitor and maintain effective and efficient nursing care delivery system.
Promote education for patients and their families; participate in direct patient care activities.
Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among DPC Clinics.
Assess and monitor the environment in the clinic for patient comfort, safety and compliance with various regulatory bodies such as JACHO and OSHA.
Collaborate with HCA in assess and submitting budgetary recommendations relating to clinical area and patient care.
Cultivate exemplary customer service throughout the clinic and promote effective communication skills.
Develop and implement processes to enhance clinic operations.
Manage clinic in the absence of the HCA.
Guide the professional growth of clinical staff through precepting, role modeling, coaching and mentoring.
Work collaboratively with providers.
Provide direct patient care including EKG testing and provider support as needed.

NC RN Consultant
May 2004 to CurrentNurse Angel Consultants － Raleigh, NC

Review & Preparation of Time Lines.
Teaching/certifying medical technical staff for in homecare or assisted living care.
On-call coverage for new admissions in assisted living care organizations.

Consultant Nurse
May 2012 to December 2012PPD － Durham, NC

Provides medical information with high quality customer service.
Researches and responds to inquiries.
Documents appropriately according to PPD and client guidelines.
Identifies and records adverse events (AEs) and product complaints (PCs).
If needed, provides clinical trial information, after-hours on call support, as well as processes medical information requests via mail, fax, e-mail.

Residents Services Director
September 2011 to May 2012Morningside Assisted Living － Raleigh, NC

Responsible for effective overall management of the Resident Services Department and coordination with other ancillary health providers to provide quality care and services to all residents.
Responsible for the overall direction, coordination and evaluation of Resident Services and services provided to the residents.
Coordinated resident care/service management efforts.
Ensure effective and efficient organization and staffing of the Resident Services Department.
Ensured resident care interventions met the personal physical and cognitive needs of each resident maximizing his/her self care capacities, identity, independence choice and opportunity for social interaction.
Monitored the outcomes of resident services activities by evaluating staff performance, ensuring compliance with the community and regulatory agency standards, policies and procedures, coordinated community committees and monitored the effective and efficient use of budgeted resources.
Ensured a safe and sanitary environment for residents, employees and visitors.
Maintained cohesive public and professional relationships with residents, families, physicians and the community.
Assumed full responsibility for the operation and management of the community in the absence of the Executive Director.
Responsible for written and oral reports/recommendations to the Executive Director concerning the operation of the Resident Services Department.
Provided orientation and education programs for Resident Services personnel.
Routinely scheduled and conducted meetings with Resident Services staff to communicate and operational objective, standards, policies and procedures.
Responsible for new and monthly resident assessments including care plans.
Responsible for flow chart for resident incidents/accidents.
Responsible for weekly risk management report and monthly to Regional Nurse.
Available to community 24 hours a day, 7 days a week.

RN/Office Manager
December 1997 to September 2011Capitol Ear, Nose & Throat － Wake Forest, NC

Managed office & supervised front office staff.
Coordinated daily physician schedules.
Loaded patient rooms/set up for physician.
Gathered history & physical information necessary for patient charts.
Entered all ICD-9/CPT Code information on computerized charts.
Scheduled surgical procedures/CT/MRI Scans/Sleep Studies.
Prepared patient pre-op information and gave post-op instructions including extensive post-op care for patients with MOH's/reconstructive facial surgery.
Assisted physician with patient care & various procedures including post-op dressing changes/suture removal.
Responsible for all telephone patient triage for satellite office.
Administered allergy vial testing and weekly injections to allergy patients.
Responsible for maintaining/ordering all office supplies/instruments keeping office OSHA regulated.
Assisted with on-call duties every six weeks.

RN/Staff Nurse I
May 1997 to December 1997Wake Medical Center － Raleigh, NC

Provided independent patient care and worked collaboratively with staff nurses and physicians on cardiovascular medical/surgical floor.

Certified Nursing Assistant
May 1995 to June 1996Rex Hospital － Raleigh, NC

Provided a variety of non-patient tasks and patient care for the adult/geriatric patient with collaboration with nursing staff.

Administrative Assistant
August 1987 to August 1993City of Raleigh － Raleigh, NC

Provided administrative support & various tasks for City Manager.
Provided supervision over clerical support for City Manager & Assistant City Managers.
Prepared City Council Agendas.
Primary secretarial support to City Manager.

Secretary II
August 1984 to August 1987City of Raleigh － Raleigh, NC

Provided primary secretarial support to Assistant City Manager for Operations & Assistant City Manager for Planning & Development.

Bookkeeper
August 1982 to August 1984Buildecon, Inc － Raleigh, NC

Responsible for preparation of invoices for accounts payable; checking purchase orders & contracts; identifying cost codes; monthly statement reconciliation's & weekly tax summary.
Assist Accounting Manager in various accounting and administrative tasks.

Secretary I
June 1979 to August 1982City of Raleigh － Raleigh, NC

Provided secretarial support to Inspections Director & other staff within department.

Education

Associate of Science : Nursing, 1997Wake Technical Community College － Raleigh, NC, USA

Associate of Science : Applied Science - Nursing, 1 1997Wake Technical Community College － Raleigh, NC, USA

Applied Science - Nursing

Associate : Liberal Arts, 1 1979Peace College － Raleigh, NCLiberal Arts

Certifications

CPR Certified - Level B

Skills

Accounting, accounts payable, administrative, administrative support, API, agency, Cadence, Call Center, charts, clerical, coaching, communication skills, oral, Computer Experience, contracts, Council, counseling, CPR Certified, CPT, client, Customer Service, delivery, direction, e-mail, fax, front office, hiring, ICD-9, Mac, Director, Maestro, Managing, meetings, mentoring, mail, Microsoft Office, office, Microsoft Outlook, Windows, Windows 95, 98, Windows XP, Mill, modeling, nursing, Payroll, performance appraisals, personnel, Phlebotomy, policies, processes, quality, Quicken, risk management, safety, SAP, scheduling, secretarial, Siebel, staffing, supervision, tax, Teaching, telephone, Phone, Type 2, written

Additional Information

LIcenses & Certifications

Registered Nurse - State of North Carolina #153978

Resume Overview

Companies Worked For:

Duke Primary Care - Harps Mill Internal Medicine
Nurse Angel Consultants
PPD
Morningside Assisted Living
Capitol Ear, Nose & Throat
Wake Medical Center
Rex Hospital
City of Raleigh
Buildecon, Inc

School Attended

Wake Technical Community College
Peace College

Job Titles Held:

Nurse Manager
NC RN Consultant
Consultant Nurse
Residents Services Director
RN/Office Manager
RN/Staff Nurse I
Certified Nursing Assistant
Administrative Assistant
Secretary II
Bookkeeper
Secretary I

Degrees

Associate of Science : Nursing , 1997
Associate of Science : Applied Science - Nursing , 1 1997
Associate : Liberal Arts , 1 1979

Nurse Manager Resume Example

Resume Score: 90%

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