Windows 95-98, Windows XP, Windows 2007, Mac 0SX, Microsoft Office 2007 & 2008, Microsoft Outlook 2003, 2007 & 2008, NextGen, EMR, EPM, Impact MD, Entity, Quicken, Siebel Call Center, IDX, Browser, ZMOG/SAP, API/Time & Attendance, EPIC/Maestro/Cadence,
Nurse Manager January 2013 to CurrentDuke Primary Care - Harps Mill Internal Medicine － Raleigh, NC
Infections/Parasitic Diseases: Herpes Zoster Oncology: Neoplasms of Oropharynx/Neoplasm of Esophagus/Neoplasm of Trachea/ Neoplasm of Thyroid /Neoplasm of Head & Neck.
Endocrine/Metabolic: Diabetes Mellitus/Thyroid Disorders Mental Disorders: Anxiety/Depression/Bipolar/Personality Disorders/Dementia Nervous System/Sense Organs: Alzheimer's Disease/Supportive Otitis Media Circulatory: Hypertensive Disease/Heart failure/Anticoagulant Therapy/Atherosclerosis/Hemorrhoids, Respiratory: Nasopharyngitis/Common Cold/Acute Sinusitis/Acute Pharyngitis/Acute Tonsillitis/Allergic Rhinitis Digestive System: Diseases of Esophagus Dermatology: Dermatitis: Cellulitis and Abscess/Dermatitis Systemic/Autoimmune: Sjogren's Syndrome, Allergies Other: Sleep Disturbances Professional experience Duke Primary Care-Harps Mill Internal Medicine Manage clinical services delivered in the clinic.
Manage various personnel actions which include: hiring, orientation, performance appraisals, promotions, scheduling and counseling of clinical staff.
Collaborate in the development, implementation and expansion of learning opportunities and skill development for clinical staff.
Monitor and maintain effective and efficient nursing care delivery system.
Promote education for patients and their families; participate in direct patient care activities.
Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among DPC Clinics.
Assess and monitor the environment in the clinic for patient comfort, safety and compliance with various regulatory bodies such as JACHO and OSHA.
Collaborate with HCA in assess and submitting budgetary recommendations relating to clinical area and patient care.
Cultivate exemplary customer service throughout the clinic and promote effective communication skills.
Develop and implement processes to enhance clinic operations.
Manage clinic in the absence of the HCA.
Guide the professional growth of clinical staff through precepting, role modeling, coaching and mentoring.
Work collaboratively with providers.
Provide direct patient care including EKG testing and provider support as needed.
NC RN Consultant May 2004 to CurrentNurse Angel Consultants － Raleigh, NC
Review & Preparation of Time Lines.
Teaching/certifying medical technical staff for in homecare or assisted living care.
On-call coverage for new admissions in assisted living care organizations.
Consultant Nurse May 2012 to December 2012PPD － Durham, NC
Provides medical information with high quality customer service.
Researches and responds to inquiries.
Documents appropriately according to PPD and client guidelines.
Identifies and records adverse events (AEs) and product complaints (PCs).
If needed, provides clinical trial information, after-hours on call support, as well as processes medical information requests via mail, fax, e-mail.
Residents Services Director September 2011 to May 2012Morningside Assisted Living － Raleigh, NC
Responsible for effective overall management of the Resident Services Department and coordination with other ancillary health providers to provide quality care and services to all residents.
Responsible for the overall direction, coordination and evaluation of Resident Services and services provided to the residents.
Ensure effective and efficient organization and staffing of the Resident Services Department.
Ensured resident care interventions met the personal physical and cognitive needs of each resident maximizing his/her self care capacities, identity, independence choice and opportunity for social interaction.
Monitored the outcomes of resident services activities by evaluating staff performance, ensuring compliance with the community and regulatory agency standards, policies and procedures, coordinated community committees and monitored the effective and efficient use of budgeted resources.
Ensured a safe and sanitary environment for residents, employees and visitors.
Maintained cohesive public and professional relationships with residents, families, physicians and the community.
Assumed full responsibility for the operation and management of the community in the absence of the Executive Director.
Responsible for written and oral reports/recommendations to the Executive Director concerning the operation of the Resident Services Department.
Provided orientation and education programs for Resident Services personnel.
Routinely scheduled and conducted meetings with Resident Services staff to communicate and operational objective, standards, policies and procedures.
Responsible for new and monthly resident assessments including care plans.
Responsible for flow chart for resident incidents/accidents.
Responsible for weekly risk management report and monthly to Regional Nurse.
Available to community 24 hours a day, 7 days a week.
RN/Office Manager December 1997 to September 2011Capitol Ear, Nose & Throat － Wake Forest, NC
Managed office & supervised front office staff.
Coordinated daily physician schedules.
Loaded patient rooms/set up for physician.
Gathered history & physical information necessary for patient charts.
Entered all ICD-9/CPT Code information on computerized charts.