Nurse Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Have been a successful nursing leader by motivating staff to develop and maintain a high performing unit. Have met quality, financial and employee engagement metrics on all units.  
  • Achieved budget objectives
  • Achieved patient experience objectives
  • Project Management for 5 different construction/renovation projects
  • Development of Delirium Prevention Program at Overlake Hospital
  • Development of Safe Mobility Program at Multicare Health System
  • Work at a hospital with Studer focus (Multicare)
  • Worked at a hospital with Press Ganey focus (OVerlake)
  • Medical/Oncology Unit Experience
  • Orthopedic Unit Experience
  • Established two successful Total Joint Program
  • Post Surgical Unit Experience
  • Management of Single Bed Certifications
  • Management of complex LOS patients

  • Successful management of Single Bed Certifications at Multicare Good Samaritan Hospital.
  • Collaborated on the Safe Mobility Project (pilot unit) which is now a Multicare Health System standard
  • Received the Nurse Leader of the Year (first Manager to receive the award) at Overlake Hospital Medical Center.
Nurse Manager, 09/2017 to Current
Kaiser Permanente Bothell, WA,
  • Manager of a 29 geropsych unit which includes Memory Wellness and Emotional Wellness, 75 employees, 43 FTEs
  • Development of standardization of unit practices to include documentation, fall prevention and HBIPS
  • Participation the Treatment Team  
  • Oversight of RNs, LPNs, and CNAs
  • Development of role standards for the LPNs
  • Ensure standards of care are met for the Single Bed Certification Patients
  • Monitor the usage of seclusion and restraints
Nurse Manager, 07/2014 to 08/2017
Long Island Fqhc Hempstead, NY,
  •  42 bed Medical Oncology Unit, 96 Employees with 60 FTEs
  • On track for meeting our patient experience goal
  • Developed standards of care for Registered Nurses and CNAs for the care single bed certifications, including attending treatment team, developing patient specific goals, ensuring compliance with the ITA process, participating in affidavits for the single bed certification patients. 
  • Developed standards of care for Registered Nurses and CNAs for the care of medical and oncology patients. Have reduced failure to rescue events for 2016 and 2017
  • Currently in process of developing and instituting a neutropenic protocol
  • Instituted standard for CLABSI and CAUTI prevention
  • Currently in process of revamping our fall prevention program
  • Developed an education standard for the care of oncology patients
  • Developed a education standard for the care of single bed certification patients. Trainer for usage of restraints with the care of this patient population. Have reduced restraint usage from 2016 to 2017.
  • Added a unit advisory team which identified goals for meeting our employee engagement targets. We met our target for FY 2015 and 2016.
  • On track for meeting our financial goals for 2017
Nurse Manager, 09/2011 to 07/2014
Long Island Fqhc Oceanside, NY,
  • Managing a 38 bed medical/oncology unit.
  • Responsible for 80 employees and 55 FTEs Have achieved our financial, patient satisfaction, employee engagement and clinical goals for our unit.
  • Increased the patient satisfaction scores from 45 to 70 Have met our financial goals for a unit that was significantly over budget
  • Improved morale on the unit as evidenced by improved employee engagement scores
  • Effectively implemented the electronic medical record Continue to grow the charge nurse leadership skills.
  • Developed the "Red Box Program" to ensure safe unit based infection control practices
  • Member of the Blood Utilization Review Committee.
  • A nurse champion to ensure safe administration of blood products
  • Member of Product Evaluation Safety Committee. As a member am responsible to review products that are being utilized in the patient care areas
  • Member of the Patient Experience Steering Committee As a member am responsible to present a managerial perspective on patient experience initiatives.
  • Successful management of two construction projects which were on time and on budget
  • Developed a process to identify, manage and discharge long stay patients.
Nurse Manager, 07/2006 to 09/2011
Long Island Fqhc Freeport, NY,
  • Managed a 31 bed orthopedic unit.
  • Responsible for 70 employees and 55 FTEs.
  • Actively participated in the ongoing development of the total joint program and assisted to develop a spine program.
  • Achieved our financial, patient satisfaction, employee engagement and clinical goals for the unit.
  • Was originally hired for the general/surgery unit after 2 years the unit was divided and became the manager for the orthopedic unit.This division resulted in a new team of nurses and new select challenges.
  • Was able to educate and develop a successful orthopedic team.
  • Total Joint Program is Disease Specific Joint Commission Certification ready
  • Developed a delirium prevention program for the fractured hip population that is now becoming a comprehensive house wide program.
  • We have presented the delirium program at local and national conferences so that others can learn through our accomplishments.
  • Developed the charge nurses to be strong leaders.
  • Successful management of three construction projects which involved several department relocations.
Nurse Manager, 09/2005 to 07/2006
Long Island Fqhc Westbury, NY,
  • Worked as the unit manager for the general surgery/orthopedic unit and the Total Joint Unit for a total of 42 beds.
  • Was responsible for approximately 50 employees Improved the employee satisfaction scores
  • Participated in quality improvement initiatives for safe medication administration
  • Developed the role of the Joint Coordinator on the Total Joint Unit to improve outcomes and work flow.
Nurse Manager, 09/2002 to 09/2005
Long Island Fqhc Roosevelt, NY,
  • Originally hired to manage the 40 bed medical unit and then was reassigned to open the 25 bed general surgery/orthopedic unit
  • Successfully developed a program for the medical unit that encouraged ambulation, having patients up in the chair for meals and improving patients' abilities to actively participate in their care.
  • Was a member of the Length of Stay (LOS) committee whose key initiative was reduction of LOS in the medical population
  • Developed a surgical team of nurses to successfully open the surgical unit
  • Developed the new med/surg flow sheet with input from the other managers
  • Mentor for the new ICU manager
  • Focus was on cost containment and employee retention and was successful in achieving these goals.
Employee Relations Specialist, 07/1999 to 09/2002
American Eagle Albertville, MN,
  • Was a labor relations specialist for 6 separate hospitals which represents approximately 800 bargaining unit members Assisted in contract negotiations between the hospital and Hawaii Nurses Association (HNA )
  • Educated bargaining unit members on contract negotiations, understanding the terms and conditions of the collective bargaining unit member
  • Organized 2 new bargaining units.
  • Was the key note speaker at for the Guam Nurses Association as it relates to collective bargaining Managed grievances between HNA and the hospitals.
Staff Nurse, 06/1991 to 07/1999
Pacific Medical Centers Huntington Beach, CA,
  • Was originally hired for the neuro/gyne/urology unit which was 16 beds and was responsible for the care of 8 patients on the night shift.
  • After a 1 year I was transferred the general surgery/orthopedic unit which was 20 beds and was responsible for the care of 10 patients on the night shift.
  • After 3 years was transferred to the Step Down Unit the patient population were CABG, cardiac events, neuro events and craniotomies Was responsible for the care of 4 patients including telemetry monitoring.
  • In 1999 I was transferred to the education department where I organized inservices as well as teaching in the cardiac program for staff.
Staff Nurse, 01/1990 to 01/1991
Pacific Medical Centers Kettle Falls, WA,
  • Worked perdiem at the Keir Care Center.
  • Primarily was the medication and treatment nurse for 50 residents on the day shift and 100 residents on the night shift.
  • Was responsible for the oversight of the LPNS who were assigned to the patients.
  • Was responsible for the direct patient care of 25 residents within the charge nurse assignment.
Staff Nurse, 01/1989 to 06/1991
Pacific Medical Centers Laguna Beach, CA,
  • Was the charge nurse on the inpatient Alzheimer's unit.
  • Was responsible for the care and oversight of the LPNS for a 20 bed unit.
  • Provided one on one care to the patients, administered medications, care planning and communicating after hours to the MDS.
  • Participated in individualized care planning to manage behaviors
Bachelor of Science: Nursing, Expected in 2013
Grand Canyon University - ,
Associates Degree: Nursing, Expected in 1988
Alberta Hospitals School of Nursing - Edmonton, AB
Nursing Nursing Studer Training * Puyallup, WA Have attended Studer Training which included Speed of Trust, Engaging the High Performer, Improving the Patient
Basic Chemotherapy/Biotherapy Certification: March 2017
CPI March 2017
ELNEC July 2015
Instructor for Proper Usage of Restraints
Instructor for Studer Hourly Rounding Module
Instructor for Safe Mobility Program
Instructor for Press Ganey Communicate Module
Instructor for Delirium Prevention (presented at Overlake Hospital and Evergreen Medical Center) Content was then used at the NICHE conference in Florida 2014
Volunteer Position,  Covington, WA Parks Commission

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Resume Overview

School Attended
  • Grand Canyon University
  • Alberta Hospitals School of Nursing
Job Titles Held:
  • Nurse Manager
  • Nurse Manager
  • Nurse Manager
  • Nurse Manager
  • Nurse Manager
  • Nurse Manager
  • Employee Relations Specialist
  • Staff Nurse
  • Staff Nurse
  • Staff Nurse
  • Bachelor of Science
  • Associates Degree

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