nurse manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

To advance in the professional career utilizing the diverse leadership and quality driven skills while promoting my efforts as a contributing team member

Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in state of TN.

(Seeking Texas license)

Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 25+-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.

  • Budgeting
  • Quality Management
  • Nurse Management
  • Critical Care
  • Teamwork/Collaboration
  • Patient education and advocacy
  • Strong clinical judgment
Work History
08/2017 to Current
Nurse Manager Res-Care, Inc. Champaign, IL,
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
  • Reviewed department performance and adjusted coverage to compensate for changing conditions
  • Advised caregivers and family members in providing emotional and psychological care to support patient needs
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
  • Supervised, directed and motivated high-quality performance from nursing staff
  • Manage 98 nurses in Critical Care unit handling needs of Critically ill patients. 100+ direct reports on 45 bed Critical care Unit
  • Directed nursing activities for 4 departments at 350-bed hospital with 2000+ employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction
  • Led successful 8- person multidisciplinary team comprised of RNs, pharmacy and other healthcare professionals
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies
  • Managed 98 nurses and nursing activities in 350-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions. Pandemic event
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability
  • Audited charts and reviewed clinical documents to verify accuracy
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Oversaw delivery of care for all patients on 45-bed Critical Care unit, ensure delegation of appropriate patient care to up to 45 patients, delegating nursing assignments and supervising team comprised of nurses, Student nurses/interns, technicians and unit clerks
09/2009 to 07/2017
Nurse Manager Res-Care, Inc. Chandler, AZ,
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Exercised exemplary clinical judgment when making care decisions.
  • Ran therapeutic groups and provided patient education.
  • Directed nursing activities for 3 departments at 355-bed hospital with 40+ employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Led successful 9-person team comprised of RNs, LPNs and ancillary staff.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and leadership workshops.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Managed 25 nurses and nursing activities in 355-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
02/2008 to 09/2009
Bartlett Saint Francis Hospital City, STATE,
  • Quint Studer Trained-Leadership Development
  • Chair-Nurse Manager Council
  • Maintained excellent attendance record, consistently arriving to work on time
  • Saved $100,000+ by implementing cost-saving initiatives (Decreased Hospital Acquired Infections) that addressed long-standing problems
  • Increased customer satisfaction by resolving Patient satisfaction issues
06/2006 to 02/2008
Nurse Manager/Director Saint Francis Hospital-Bartlett City, STATE,
  • Developed team communications and information for shared governance meetings
  • Led multidisciplinary unit based team in delivery of quality project, resulting in decreased hospital acquired infections
  • Supervised, directed and motivated high-quality performance from nursing staff
  • Oversaw and managed 40+ clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism
  • Provided skilled, timely and level-headed emergency response to critically-ill patients
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery
Expected in 2022 to to
Master of Science: Seeking Master of Science-Leadership
University of Memphis - Memphis, TN
Expected in 1991 to to
Associate of Science: Nursing
Methodist Hospital School of Nursing - Memphis, TN
Expected in to to
: Nursing-August 1988-December 1988
University of Memphis - Memphis, TN
Expected in to to
: Nursing-1987-1988
Mississippi State University - Starkville, MS
  • Columbia Aventura Hospital July 1994 to October 1996 Intensive Care Registered Nurse Aventura, Florida Two years' experience in Medical-Surgical/Coronary Intensive Care Staff Nurse with charge nurse opportunities for thirteen bed Medical-Surgical Intensive Care Preceptor for one and half years training new nurses for critical care Cardiac Rehabilitation Nurse Phase II-Exercise and Education/Restructuring Program Methodist University Hospital May 1991 to May 1994 Intensive Care Registered Nurse Memphis, Tennessee Awarded Outstanding ICU Nurse for 1994 Charge Nurse for eight bed Medical-Surgical/Intensive Care 18 months Preceptor experience in training new nurses for critical care Advocate and member of Partners in Care Committee: Nurses, Physicians, Respiratory Therapist, Dieticians/ other members of the medical team interacting regarding patient care ACLS Certified AACN, Successful achievement CAUTI free 18 months Critical Care Successful reduction with HAPI over 23 months for Critical Care Successful achievement CLABSI free 21 months at Level 1 Trauma Center Successful achievement CAUTI free 15 months at Level 1 Trauma Center Established VAP protocols with an Interdiscliplinary approach-Educated staff Successful in becoming VAP free for 18 months Promoted teambuilding effort to improve staff/unit morale Promoted positive PHYSICIANS RELATIONS Promoted 5-star unit in Patient Satisfaction Selected in the top 100 nurses-2008/2009-Chosen in the Excellent Eleven Proven Process Owner of Evidenced Based Practice-CHF Studer Leadership Development TeamStepps trained Just Culture Champion EPIC (Excellence in Practice, Innovation and Care) certified 2012 THA (Tennessee Hospital Association) Quality Presentation 2015.
24 Hour Operational/Budgetary Management Thrombectomy Certification/Primary Stroke Certification CARF certified rehab CHAIR- resuscitation committee CHAIR-Assistant Nurse Managers committee
EPIC-Excellence in Practice, Innovation and Care 2012 Gold Humanism-National Solidarity for Compassionate Patient Care Participant of the Ambassador Program JCAHO Preparation with successful completion Trauma AdHoc committee member Value Analysis committee member Infection Prevention/Quality Improvement committee Member THA-Tennessee Hospital Association-Presentation Quality Initiatives Process owner of VAE (VAP) prevention Committee-Zero Member of Code Blue Committee Responsible for Rapid Response Team Member of Food/Nutrition committee
Additional Information
  • Twenty-Five+ years of Critical Care Medical-Surgical Intensive Care Trauma Intensive Care Cardiovascular Care Neuro Trauma Intensive Care Coronary Care Progressive Care Medical-Surgical/Telemetry

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Resume Overview

School Attended

  • University of Memphis
  • Methodist Hospital School of Nursing
  • University of Memphis
  • Mississippi State University

Job Titles Held:

  • Nurse Manager
  • Nurse Manager
  • Bartlett
  • Nurse Manager/Director


  • Master of Science
  • Associate of Science

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