Nurse Case Manager Resume Example 21St Century Oncology Holdings Inc.

NURSE CASE MANAGER

Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, education and care coordination in a variety of clinical settings. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Skills

EMR / EHR
Collecting vitals
Strong clinical judgment
Patient consultation
Case management
Medication administration
Patient and family advocacy
Preventative health
Patient discharge
Culturally-sensitive
High level of autonomy

Relationship building
Physical assessments
Family education
Patient assessments
Medical evaluation
Lab result interpretation
Addiction specialist
Patient privacy
Direct patient care
Data collection
Patient counseling

Work History

Nurse Case Manager, 11/2017 to Current
21st Century Oncology Holdings Inc. – Providence, RI

Conducted ongoing monitoring and evaluations of symptoms and conditions, and updated clinical support staff of findings.
Accurately documented all elements of nursing assessment, including treatment, medications, discharge instructions and follow-up care.
Organized and managed care of patients undergoing various therapies and procedures, including radiation and chemotherapy.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Monitored patient reactions after receiving radiation therapies.
Equipped patients with tools and knowledge regarding radiation treatment course, possible side effects and treatment outcomes.
Provided direct daily patient care and assessment.
Collaborated with physicians to assess patient changes and deliver appropriate treatment.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Explained course of radiation care, including side effects to patients and caregivers in easy-to-understand terms.
Observed and reported patient condition, progress and radiation side effects to accurately document updates.
Offered exceptional care and support to individuals undergoing various cancer-related treatments.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

Home Care Registered Nurse, 04/2012 to 11/2017
Culture Care, Inc. – Swansea, MA

Ensured safety and well-being of each patient in alignment with care plan.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Checked vital signs on weekly basis and contacted nursing supervisor regarding any patient health concerns or behavioral changes.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Developed rapport to create safe and trusting environment for care.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Promoted development of healthy lifestyle to meet health and wellness objectives.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to nursing supervisor.
Administered prescribed medications under direction of physician.

Registered Nurse, 01/2016 to 03/2017
Arbour Fuller Hospital – Attleboro, MA

Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 18 patients daily.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Provided direct patient care, stabilized patients and determined next course of action.
Precepted new nurses, providing guidance on unit functions and individual roles, hospital policies and procedures and nursing best practices.
Delivered medications via oral and intramuscular injections, monitoring responses to catch and address new concerns.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Oversaw delivery of care for all patients on 18-bed psychiatric unit, providing direct care to up to 18 patients, delegating nursing assignments and supervising team comprised of nurses, LPN and mental health workers.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Oversaw and managed 8 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
Accurately documented all elements of nursing assessment, including treatment, medications and discharge instructions and follow-up care.
Cared for patients in 18-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
Audited charts and reviewed clinical documents to verify accuracy.
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.

Staff/Infectious Disease/Addictions (OBOT), 09/2010 to 12/2014
Sstar Family Health Center – Fall River, MA

Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Collected urine samples to test for substance use.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Provided counseling and support to clients with drug and alcohol abuse issues.
Measured and assessed antibodies in blood to indicate conditions such as [Type] or HIV.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Received incoming calls and messages and addressed or triaged phone requests.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collaborated with other health-focused organizations and agencies to promote community health.
Maintained confidentiality in matters related to patient, family and client facility staff.
Provided therapeutic nursing interventions for individualized plan of care to patient.
Discussed individualized education to answer questions for patient and family.
Reported patient assessment findings and physical and psychosocial responses to nursing intervention for progress towards care goals.
Attended educational workshops to maintain current competency and licensure in nursing specialty.
Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
Implemented accurate and timely documentation in electronic client medical records.
Developed plan of care for patient reflecting collaboration with members of healthcare team.
Performed treatments as ordered by physicians and documented actions.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Educated family members and caregivers on patient care instructions.
Educated patients and answered questions about health condition, prognosis and treatment.
Monitored patient reactions after administering medications and IV therapies.
Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
Administered different therapies and medications in line with physician orders and treatment plan.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.

Education

Bachelor of Science: Nursing ScienceChamberlain College of Nursing - Chicago, IL

Associate of Science: Nursing ScienceBristol Community College - Fall River, MA

Licensed Practical Nurse: NursingDiman Regional School of Practical Nursing - Fall River, MA

Certifications

CPR certified through American Heart Association exp 2021
Registered Nurse in Rhode Island, RN51805 exp 2021
Registered Nurse in Massachusetts, RN#2280827 exp 2020
Certified in Addictions CARN exp 2024

Resume Overview

Companies Worked For:

21st Century Oncology Holdings Inc.
Culture Care, Inc.
Arbour Fuller Hospital
Sstar Family Health Center

School Attended

Chamberlain College of Nursing
Bristol Community College
Diman Regional School of Practical Nursing

Job Titles Held:

Nurse Case Manager
Home Care Registered Nurse
Registered Nurse
Staff/Infectious Disease/Addictions (OBOT)

Degrees

Bachelor of Science : Nursing Science
Associate of Science : Nursing Science
Licensed Practical Nurse : Nursing

Nurse Case Manager Resume Example

Resume Score: 80%

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