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Nurse Case Manager Resume Example

Resume Score: 80%

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NURSE CASE MANAGER
Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, education and care coordination in a variety of clinical settings. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Skills
  • EMR / EHR
  • Collecting vitals
  • Strong clinical judgment
  • Patient consultation
  • Case management
  • Medication administration
  • Patient and family advocacy
  • Preventative health
  • Patient discharge
  • Culturally-sensitive
  • High level of autonomy
  • Relationship building
  • Physical assessments
  • Family education
  • Patient assessments
  • Medical evaluation
  • Lab result interpretation
  • Addiction specialist
  • Patient privacy
  • Direct patient care
  • Data collection
  • Patient counseling
Work History
Nurse Case Manager, 11/2017 to Current
21st Century Oncology Holdings Inc. – Providence, RI
  • Conducted ongoing monitoring and evaluations of symptoms and conditions, and updated clinical support staff of findings.
  • Accurately documented all elements of nursing assessment, including treatment, medications, discharge instructions and follow-up care.
  • Organized and managed care of patients undergoing various therapies and procedures, including radiation and chemotherapy.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after receiving radiation therapies.
  • Equipped patients with tools and knowledge regarding radiation treatment course, possible side effects and treatment outcomes.
  • Provided direct daily patient care and assessment.
  • Collaborated with physicians to assess patient changes and deliver appropriate treatment.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Explained course of radiation care, including side effects to patients and caregivers in easy-to-understand terms.
  • Observed and reported patient condition, progress and radiation side effects to accurately document updates.
  • Offered exceptional care and support to individuals undergoing various cancer-related treatments.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Home Care Registered Nurse, 04/2012 to 11/2017
Culture Care, Inc. – Swansea, MA
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Checked vital signs on weekly basis and contacted nursing supervisor regarding any patient health concerns or behavioral changes.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Developed rapport to create safe and trusting environment for care.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nursing supervisor.
  • Administered prescribed medications under direction of physician.
Registered Nurse, 01/2016 to 03/2017
Arbour Fuller Hospital – Attleboro, MA
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 18 patients daily.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Precepted new nurses, providing guidance on unit functions and individual roles, hospital policies and procedures and nursing best practices.
  • Delivered medications via oral and intramuscular injections, monitoring responses to catch and address new concerns.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Oversaw delivery of care for all patients on 18-bed psychiatric unit, providing direct care to up to 18 patients, delegating nursing assignments and supervising team comprised of nurses, LPN and mental health workers.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Oversaw and managed 8 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
  • Accurately documented all elements of nursing assessment, including treatment, medications and discharge instructions and follow-up care.
  • Cared for patients in 18-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
Staff/Infectious Disease/Addictions (OBOT), 09/2010 to 12/2014
Sstar Family Health Center – Fall River, MA
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Collected urine samples to test for substance use.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Measured and assessed antibodies in blood to indicate conditions such as [Type] or HIV.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with other health-focused organizations and agencies to promote community health.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Provided therapeutic nursing interventions for individualized plan of care to patient.
  • Discussed individualized education to answer questions for patient and family.
  • Reported patient assessment findings and physical and psychosocial responses to nursing intervention for progress towards care goals.
  • Attended educational workshops to maintain current competency and licensure in nursing specialty.
  • Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
  • Implemented accurate and timely documentation in electronic client medical records.
  • Developed plan of care for patient reflecting collaboration with members of healthcare team.
  • Performed treatments as ordered by physicians and documented actions.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Educated family members and caregivers on patient care instructions.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Monitored patient reactions after administering medications and IV therapies.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
Education
Bachelor of Science: Nursing ScienceChamberlain College of Nursing - Chicago, IL
Associate of Science: Nursing ScienceBristol Community College - Fall River, MA
Licensed Practical Nurse: NursingDiman Regional School of Practical Nursing - Fall River, MA
Certifications
  • CPR certified through American Heart Association exp 2021
  • Registered Nurse in Rhode Island, RN51805 exp 2021
  • Registered Nurse in Massachusetts, RN#2280827 exp 2020
  • Certified in Addictions CARN exp 2024
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Resume Overview

Companies Worked For:

  • 21st Century Oncology Holdings Inc.
  • Culture Care, Inc.
  • Arbour Fuller Hospital
  • Sstar Family Health Center

School Attended

  • Chamberlain College of Nursing
  • Bristol Community College
  • Diman Regional School of Practical Nursing

Job Titles Held:

  • Nurse Case Manager
  • Home Care Registered Nurse
  • Registered Nurse
  • Staff/Infectious Disease/Addictions (OBOT)

Degrees

  • Bachelor of Science : Nursing Science
    Associate of Science : Nursing Science
    Licensed Practical Nurse : Nursing

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