Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-focused nurse care manager professional with strength in developing beneficiary care relationships, ability to multitask and prioritize workflow and to follow through on work related tasks. Proactive leader with strengths in communication and collaboration. Proficient in leveraging multi-system knowledge to promote physical and mental healing post discharge. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Staff supervision
  • Quality assurance controls
  • Records management
  • Hospital coordination
  • Patient relations
  • Healthcare delivery
  • Flexible
10/2015 to Current
Nurse Care Manager Baylor College Of Medicine Houston, TX,
  • Collaborated with multi-disciplinary staff to improve overall patient care post hospital discharge.
  • Provided medication reconciliation, disease specific education and ongoing self care coaching regarding home care activities for optimum life quality.
  • Solicited medical history information from patients to provide best and most effective medical advice.
12/2010 to 10/2015
Heart Failure Program Manager Highmark Inc. Easton, PA,
  • Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
  • Developed programs and initiatives to support organization's long-term goals.
  • Provided oversight for heart failure and heart attack care program certification processes.
06/1993 to 06/2012
Registered Nurse Adirondack Medical Center Lake Placid, NY,

Various RN roles including:

Integrated Case Manager

Cardiac Catheterization lab: procedural, pre/post procedure care

Cardiac Care Unit and Cardiac Surgery Unit bedside nursing

Ambulatory Surgery Unit RN


Clinical Nurse Educator: Cardiac Surgery Unit/ Ambulatory Surgery Unit

  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Used feedback and clinical data to improve care quality and patient outcomes.
  • Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
  • Coordinated and managed care for patients undergoing myocardial infarction screening and anticoagulation therapies.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Administered medications, tracked dosages and documented patient conditions.
  • Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
06/1981 to 06/1993
Registered Respiratory Therapist Franciscan Alliance Indianapolis City, STATE,
  • Conducted therapeutic and diagnostic procedures with use of Pulmonary Function equipment and diagnostic sleep disturbance equipment
  • Interacted with patients, family members and physicians to coordinate and inform regarding patient care.
  • Evaluated patients with deficiencies and abnormalities within cardiopulmonary system and made medical decisions based on assessments.
  • Conducted cardiopulmonary resuscitation and maintenance of airways.
  • Administered medication and ventilatory support, including maintenance and management of life support systems.
  • Performed bronchopulmonary drainage and assisted patients with breathing exercises.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 05/2013
Master of Science: Nursing Leadership And Management
Western Governors University - Salt Lake City, UT
Expected in 06/1993
Bachelor of Science: Nursing
University of Indianapolis - Indianapolis, IN
Expected in 05/1987
Bachelor of Science: Psychology
IUPUI - Indianapolis In,
Expected in 06/1981
Associate of Science: Respiratory Therapy
IUPUI - Indianapolis, IN,

ISNA member

Case Manager Nurse Certification - current

Sigma Theta Tau member - past

Heart Failure Nurse Certification - past

Critical Care Nurse Certification - past

Board Certified Nurse Executive - past

ACLS instructor - past

CPR certification - current

Activities and Honors
  • Member - Commission for Case Management Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Western Governors University
  • University of Indianapolis

Job Titles Held:

  • Nurse Care Manager
  • Heart Failure Program Manager
  • Registered Nurse
  • Registered Respiratory Therapist


  • Master of Science
  • Bachelor of Science
  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: