Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Friendly and efficient, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Valid NY driver's license
  • Quick problem solver
  • Charting expertise
  • Reliable transportation
  • Shipping and receiving understanding
  • Credit card payment processing
  • Technologically savvy
  • Adaptive team player
  • Customer relations
  • Problem-solving abilities
  • High-energy attitude
Experience
05/2018 to 01/2019 Nurse Aide Ga Medgroup | Stone Mountain, GA,
  • Comforted patients and provided each with reassurance and encouragement.
  • Assisted a ton of residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Used mobility devices and equipment to transport patients.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
06/2017 to 02/2018 Server Lifestyle Communities, Ltd. | Louisville, KY,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Partnered with host, bus person and cook to efficiently serve food and beverages.
  • Provided exceptional service to customers.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
10/2014 to 02/2016 Key Holder Delta Apparel, Inc. | Rowland, NC,
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Maintained and achieved measurable goals to improve sales.
  • Coordinated floor moves, merchandising, display maintenance and monitored floor stock to maximize store efficiency.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks to employees based upon individual strengths and experience.
Education and Training
Expected in 06/2011 High School Diploma | Southside High School, Elmira, NY GPA:
Expected in | Nursing Corning Community College, Corning, NY GPA:

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Resume Overview

School Attended

  • Southside High School
  • Corning Community College

Job Titles Held:

  • Nurse Aide
  • Server
  • Key Holder

Degrees

  • High School Diploma
  • Some College (No Degree)

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