Accommodating professional with years of experience in fast-paced healthcare/customer service environments handling confidential paperwork, administering medication and providing quality patient/customer care. Established record of reliability and creating positive rapport with patients, family and staff. Expertise in patient/customer advocacy and patient monitoring.
Skills
CPR/First Aid certified
Physical assessments
Feeding assistance
Life skills development.
Managing deadlines
Compassionate
Strong verbal communication
Client assessment and analysis
Computer proficient
Data analysis
Self-motivated
Customer service
Warehousing functions
Good listening skills
Extremely organized
Data entry
Clerical support
Written and oral communication
Client service.
Medical terminology knowledge
Charting expertise
Documentation procedures expert
HIPAA
Calm and level-headed under duress
Collecting vital signs
Collecting specimens
Patient relations
Helping with medication
Performing patient intakes
EHR Management
Experience
06/2013 to 10/2022
Nurse AideMclaren Health Care – Fenton, MI,
Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Collected and documented vital signs to track current patient conditions.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Engaged with patient family and friends to provide courteous visit experience.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Comforted patients and provided reassurance and encouragement.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Used wheelchairs and equipment to assist with patient ambulation in room, hallways and bathroom
Kept accurate records of patients' care, condition and progress
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Placed and removed protective devices such as bedside rails and hand restraints prevent patient injury during treatment
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and delivery
07/2007 to 06/2013
Customer Service RepresentativeSmiths Group – Edgewood, MD,
Used a consultative sales approach to understand customer needs and make relevant recommendations
Kept accurate and current customer account data with manual form processing and digital information updates
Provided a superior customer experience in order to build a loyal customer base
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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