NAME: Palo Verde Behavioral Health (Tucson) Acute inpatient hospital (recently recruited 1/2014) (Not interested at this time in Adolescent population which will be opening ) TITLE: Director of Risk and Quality Risk review and Quality management Clinical reviews. Report driven and Solution focused committees for safe environment Chair of Patient safety and peer safety committee Data analysis and entry into Midas system Educator of clinical staff on process improvement NAME: Molina Healthcare (NM) Health Plan TITLE: Director of two Government health plans (For disabled residents) (Three month project 11/2013-1/2014) NAME: Presbyterian Medical Group ( New Mexico) Outpatient Clinic Internal Medicine 4/2010 -1/2014 TITLE: Clinical Manager DUTIES: Day to day operations of the clinic for adults and geriatric patients Staff development. Budget management, productivity management of personnel including physicians. Disease Management oversight and hands on. Performance reviews Meetings. Family and community advocate Hiring Safety and Quality management Patient complaints/concerns CONNIE QUALLS RN, BS NAME: BCBS OF NEW MEXICO 6/1/2009 to 4/2010 TITLE: Clinical Manager for Disease management department/ Behavioral Health/ Case Management/ Utilization Review and Call center. DUTIES: Manager the day to day work flow serving all populations Staff development/training Performance reviews Analysis of multiple data reports related to budget and clinical processes Oversee and supervise the behavioral health contracts of federal employees. Quality and Process Improvement initiatives Hiring process. Meetings NAME: HAVEN BEHAVIORAL HEALTH (Contract to Lovelace Medical Center) New Mexico TITLE: Clinical Program Director 8/4/2008-5/28/2009 (Contract) DUTIES: Phasing out of Behavioral Adult program to open a Geriatric Psych unit at the Medical Center Responsible for the planning and implementation of the new program. (Policies and Procedures /ancillary services to the program) Developed skills training of staff for new program Staff supervision/hiring/performance evaluations Managed the budget/Productivity/Capital of the program Analysis and reporting of variances to Chief Nursing Officer and Chief Operating Officer Supervision of multi- disciplinary team participation/facilitation/and audit Survey Readiness management Physician billing oversight Program evaluation CONNIE QUALLS RN BS NAME: Spring Mountain Treatment Center ( Las Vegas, Nevada) 7/07-7/08 (Behavioral Health) TITLE: Director of Nursing and Clinical Services (Adolescents to Geriatric RTC) DUTIES: Management of all day to day operations of two behavioral health hospitals Supervision of all ancillary staff such as Director of Social Services, program Director, Director of education, Dietary, Infection Control, Clinical Managers, and Director of Nursing at Geriatric building. Management of budget and human resources Staff development in clinical and triage Licensing and regulatory compliance Management of Infection control Chair of Quality Council Recruitment and Retention Policies and Procedures review and approval NAME: La Clinica del Valle (Medford, Oregon ) 10/06-7/07 TITLE: Director of Nursing for two clinics serving all populations. Grant driven. DUTIES: Day to day operations of a 60% grant driven family clinic Oversight of physicians, nurses, and ancillary staff Oversight/hands on of programs such as disease management, pain management, behavioral health and children's health Part of the senior team in managing budget and expansion. Staff development Hiring and retention of staff Program development for lean work flow Presenter at community and hospital settings Policies and Procedure review and approval for the clinics Bi-lingual CONNIE QUALLS RN BS NAME: Horizon Healthcare Tucson, Arizona 4/06-10/06 ( Limited contract) TITLE: Director of Behavioral Health inpatient acute (Adults/Geriatric/Geriatric Medical) DUTIES: Day to day operations Clinical and Budgetary Staff recruitment/development Program development. Patient complaints/ concerns regarding medical Survey readiness Policies and Procedures review and approval Manage 200 + full time and part time employees Quality improvement committee/Process Improvement Committee Mentor Program Member of Design team for new Psychiatric Hospital NAME: Tucson Medical Center Tucson, Arizona 8/02-4/06 TITLE: Administrator/Director/ Service Line Administrator of Palo Verde Behavioral Health Hospital (Children/Adolescent/Geriatric/Adults/Geriatric Medical ) DUTIES: Oversight of all executive /managerial/ and directorship clinical and financial operations Community presenter and participant to hospital Board Meetings Oversight with team of hospital credentialing and survey readiness. Participant in recruitment of staff as well as retention Staff development program Physician recruitment and credentialing committee/approval Staff meetings Contract reviews/negotiations/payer mix reviews Indirect supervision of Crisis call center Supervision of all ancillary services to the hospital CONNIE QUALLS RN, BS NAME: Montevista Hospital Las Vegas, Nevada 5/01-5/02 TITLE: Director of Nursing ( Children/Adolescents/Adults/ Geriatric) DUTIES: Participant in the development and implementation of a new children and adolescent residential treatment program Responsible for day to day operations of multi-nursing units Manage budget/capital/productivity/human resources Responsible for profit new revenues of 1.2 million Contract reviews Staff development and supervision Indirect supervision of crisis call center Community presenter/company presenter. Award recipient for safe environment. Quality and process improvements Multi -disciplinary team member Lead clinical groups sessions NAME: Desert Hills Center for Youth and Families (Behavioral Health hospital for Children and Adolescents) 1998 to 2002 TITLE: Director of Nursing and Clinical Services DUTIES: All day to day clinical and financial operations of the programs Survey readiness and compliance Staff recruitment/Development/Retention Community meetings Oversight of all ancillary services such as social workers, therapists, psychiatrists, admissions, program counselors Quality and process improvement programs Policies and procedures CONNIE QUALLS RN, BS NAME: Presbyterian Behavioral Health Network Service Center Santa Fe, New Mexico 1997-98 TITLE: Director of Behavioral Health Network Service Center (Children/Adults/Geriatric) DUTIES: Regional oversight of multiple clinics throughout Northern New Mexico Auditor of day to day operations of the clinics Facilitator of community wide meetings Presenter Physician education Contract negotiator and reviewer Managed the Medicaid contract for Behavioral Health Supervision of center staff comprised of nurses, therapists, social workers, and other ancillary. Staff development Recruitment/retention Policy and Procedure review and approvals NAME: Value Behavioral Health /Options Albuquerque, New Mexico 1988-97 TITLE: Regional Care Manager (Children-Geriatric) DUTIES: Auditor of all financial and clinical operations of sub contracted clinics to Presbyterian Medical Services. Audited programs for standards of care and regulatory compliance such as survey readiness. Reviewed and renewed contracts Review and implemented state funded programs for children and adolescents Strategic Planning for allocations of budget Voting Privilege at Board Level. Presenter. Weekly meetings with Clinic's administrators CONNIE QUALLS, RN BS Director/Manager with many years of experience working with adults and geriatric population seeking a challenging position working with same population. Want to perform work that matters to the older population and supports their well-being. Educator and mentor to patients and staff. Seek position that is solution focused. Proficient with computers and Bi-lingual.
Community presenter/company presenter. Award recipient for safe environment
Medical HospitalLas Vegas, NevadanurseNursing Home/Medical Hospital Director of Medical/Telemetry/ Neurology/Ortho (While director of Behavioral health at Tucson Medical Center for a hospital purchased by Tucson Medical Center. Hospital Name: El Dorado Hospital)
Education and Training
University of NevadaNursingUniversity of Nevada (U.N.L.V.) Nursing Degree
University of St. FrancisBS: Health ScienceUniversity of St. Francis BS in Health Science
University of PhoenixManagementUniversity of Phoenix Finished 24 credits towards the Master in Management Adjunct Professor (U.N.L.V.) Taught one year of undergraduate Nursing course in trans cultural nursing
Tucson Medical Centernursing, Spanish/EnglishEducator (Tucson Medical Center) Psychiatric nursing class in preparation for NCLEX for International Nurses Bi-Lingual Spanish/English Volunteer Special Olympics Six Sigma Certified Change Agent
of Quality Council
R.N RN Six Sigma Certified Change Agent
Neurology, Audit, Award, Billing, Budget, Case Management, Clinical Operations, Contracts, Data Analysis, Financial Operations, Geriatric, Healthcare, Human Resources, Infection Control, Managerial, Marketing Analysis, Medicaid, Mentor, Million, Operations, Outpatient, Pain Management, Process Improvement, Process Improvements, R.n, Recruitment, Regulatory Compliance, Rn, Service Center, Social Services, Strategic Planning, Training, Utilization Review, Work Flow, Bi, Bi-lingual, Business Intelligence, Class, Comprehensive Large Array Data Stewardship System, Six Sigma, Six-sigma
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Companies Worked For:
University of Nevada
University of St. Francis
University of Phoenix
Tucson Medical Center
Job Titles Held:
Nursing BS : Health Science Management nursing, Spanish/English
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