Strong Office Administrative and Data Entry Skills including: Proven organizational, problem solving and communication skills, both written and verbal Efficiently coordinate daily office functions and meets operational deadlines A quick learner, self-starter and requires little or no supervision Proficient in MS Office, Siebel, Imis, Blackbaud Razor’s Edge, AS400 and SAP Experienced sales team member successful at managing profitable [Type] routes. Highly organized and proactive in maintaining accounts, servicing customers and accounting for funds. Service-oriented and unafraid to tackle challenging targets. Focused and committed [Job Title] with [Number] years of delivering and promoting [Product or Service]. First-class team member with strong sales and delivery performance. Safe, cautious and observant at all times to avoid accidents or incidents. Determined and reliable [Type] leader bringing top-notch customer service skills. Proficient in selling [Product or Service] to type customers and adept at maintaining deep connections to drive growth. Offering [Number]-year career in [Industry], superior work ethic and courteous demeanor. Strategic [Job Title] committed to surpassing revenue goals through effective analysis and targeting of individual client needs. Properly responds to customer feedback and complaints, expediting resolution of issues and maintaining satisfaction. Certified in [Area of certification] and [Area of certification].
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- Coordinates physical inventories such as excess and obsolete, scanning of loose goods and sets, all trades, exchanges and evaluations sets based on needs of the sales force and the logistics of all set movement within the region.
- Set pick up from all hospital locations, inspecting sets for cleanliness and assuring all instruments are accounted for prior to leaving facility.
- Audits sales restock orders for discrepancies and backorder products, maintaining overall set quality indirectly enables positives sales growth throughout the region.
- This includes over 30 hospitals, over a 27000 square miles radius and over 600 sets & over 10,000 loose goods.
- Audits all locations.
- Develop spreadsheets to keep sales force aware of all inventory locations and movement of sets, while also maintaining an active control log reflecting the counts of all loose goods in the warehouse to prevent products from expiring and a loss of company funds.
- POC for communications with management, Business Analysts and sales force to resolve any issues and/or concerns, with all Inventory related activities, as well as provides information and assistance for inventory policies, procedures and/or changes.
- Actively participate and support in project implementations such as Project Phoenix and Project Libertas, by analyzing all excess and obsolete product and make recommendations on product returns for additional dollars for discretionary funds.
- Train all new associate sales consultants on daily set deliveries, product maintenance, hospital layouts and sterile processing department standards, while maintaining exceptional relationships with all hospital personnel at all hospital locations.
- Maintains warehouse office with offices supplies, DePuy Synthes equipment and promotional materials in a presentable manner, including replacement FE tags, RFID tags, labels and all forms and documents.
- Support sales force with product returns by obtaining RA’s, preparing product to ship and ships product.
- Work with IT and Business partners on assigned projects with data requirements.
- Implement process improvements through introduction of appropriate workflows, data maintenance tools, policies and procedures.
- Responsible for master data maintenance and activities with the SLA parameters.
- Ensure global and regional data standards are upheld when executing processes.
- Deliver approved data changes and work with department leads to address and remediate data quality issues when appropriate.
- Trouble shoot data issues, validate result sets, recommend and implement process improvements, Provide ad-hoc repots and analysis.
- Execute in accordance to SOX controls application and compliance.
- Responsible for Basic Training in JDE for new hires and transfers.
- Process all incoming faxed purchase orders, daily quota 70 faxes.
- Process phone orders and assist customers and consultants with questions regarding orders, shipping, tracking or product information, maintaining an 80% or higher call average.
- Work with multiple departments to research product and product information for customers and consultants.
- Process bill only purchase orders and assist with international and Canada orders.
- Point of contact for the team members who is needing help (subject matter expert of processes).
- Provided process coaching to members of immediate team.
- Closing department responsibilities include running end of day reports, supporting the distribution department and assuring all orders processed during the day ships out.
- Create value stream mapping for customer service, credit and returns and repair departments.
- Supported the creation and implementation of work instructions.
- Helped train new team members.
- Update individual and team stats daily.
- Responsible for making offers, closing transactions, and initiating resale activity.
- Negotiate final sale prices with buyers.
- Ensure all parties involved are abiding by the contract and executing their part accurately, correctly and in a timely manner according to the contract.
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School Attended
- Pikes Peak Community College
- Mesa State University
- University of Colorado
Job Titles Held:
- Northeast Florida Territory Assistant
- Data Management Service Support Specialist
- Customer Service Coordinator
- Real Estate Consultant
Degrees
- State of Colorado Real Estate License
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