northeast area director general manager of operations resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Accomplished Director in Hospitality Services / Regional Management / Practice Leadership/ International restaurant operations executive driving KPI's & ensuring operational excellence.
  • Strategic, thoughtful, pragmatic, results-oriented leader able to inspire trust, coach, motivate and develop high-performing leaders, cultivate relationships at all levels and foster a culture of teamwork, accountability and operational excellence.
  • 20+ years of diverse domestic & international experience.
  • Strong analytical skills, strategic long term visionary and highly result oriented in revitalizing under-performing operations by creating engaged teams and leaders.
  • Exceptional business communication, team building and leadership skills managing multiple teams and projects driving business growth goals.
  • Thrive in fast-paced high-pressure environments.
06/2017 to Current Northeast Area Director/General Manager of Operations Bloomin' Brands, Inc. | , ,
  • Maintained strong leadership teams by developing new managers and chefs from within and motivating success. Had the lowest turnover (29%) in the entire brand consistently for the past 4 years with an average of 82% in teammate engagement. Promoted 5 new GM's within the market internally.
  • Established strategy/vision and ensured operational excellence along with high scores in all key metrics with consistently beating profits delivering over 100% IFO (income from operations) 4 years in a row.
  • Created a great culture of accountability and coached management on informed decision making by interpreting data and analyzing reports to run a profitable business with a high level of engagement which led to consistent ITR ( Intent to return) of 89% throughout the region.
  • Conducted food and work safety audits and QC checks periodically. Also oversaw facilities management of the region , conducted routine site inspections and worked with the finance teams on Capex budgets.
  • Worked on various initiatives and programs as a part of leadership committees which put the brand on a growth curve.
  • Managed 50+ direct reports within 6 restaurants ( $50 M) in revenue with full bottom line accountability. Had 5 out of the 6 restaurants delivering on planned ROGI ( return on gross investment) for the last four years.
  • Along with business operations, giving back to the community has been a top priority for me and my teams. My area has been the single largest contributing team in the brand for the last 12 years with contributions in excess of $500 K for the Make-A Wish foundation.
06/2010 to 05/2017 Managing Partner / General Manager Augustana Care Corporation | Bismarck, ND,
  • As General Manager/Managing Partner of high-volume top-tier company restaurant ($10M+), effectively directed operations, managing 10 direct reports (Managers) with overall responsibility for 170+ teammates.
  • Established strategies/vision and ensured operational excellence.
  • Revitalized restaurant operations upon taking on the GM position in 2009; drove profitability, controlling key drivers (i.e. COS 21.59%, Labor 18.5%), reducing restaurant expenses to less than 7.25%, and achieving 2%+ inventory control consistently exceeding expectations.
  • Achieved 65%+ employee engagement (from 42%) and 78%+ guest experience (vs. 53% standard).
  • Developed/mentored more than 15 teammates that received promotions into management.
03/2006 to 05/2010 Chef Partner / Executive Chef Maggianos Little Italy. | City, STATE,
  • As the Executive Chef in 2008/2009, managing the entire Back-of-the-House operations (e.g. Carryout, Delivery, Banquets); oversaw $10M-$11M in annual production/operations.
  • Early career responsibilities included food production scheduling, menu rollouts, hiring/training, cost & inventory control, budgeting, forecasting, and more. Certified SERVESAFE. Extensive HACCP procedure knowledge.
12/2001 to 02/2006 Executive Chef The George Washington Tavern | City, STATE,
  • Promoted in 2002 to direct opening of The George Washington Tavern restaurant. Responsible for operations management, inventory management, cost control, budgeting and financial forecasting.
  • Led team of 12 direct reports; hired/trained/developed staff. Negotiated vendor contracts, procured food and supplies, and created new menus.
  • Served as core team member of Food & Beverage operations. Oversaw operations, including restaurant food production, lounge and banquets.
  • Successfully operated a highly-rated restaurant; awarded top rating by central PA critic, and received high accolades from several local newspapers and other media outlets.
  • Increased Food & Beverage 15% while reducing labor by 20%, leveraging industry experience/expertise and establishing high-impact systems and protocols.
Education and Training
Expected in 04/1993 Bachelor of Science | Hotel And Culinary Management Institute of Hotel Management., New Delhi., GPA:
Expected in 03/1993 Bachelor of Arts | Accounting University of Pune |, , GPA:
Professional Development, Acheivements and Awards

Served on the Board of Directors for the National Association for Caterers and Event Planners, NACE Greater New Jersey Chapter.( 2010-2016)

Invited by the Director of MBA hospitality program at Pune University to present to first year MBA Students.

Guest speaker for "Post COVID-19 Strategy" webinar held by Ansal University and Vatel School of Hospitality Management , India.

Guest speaker for re-engineering careers and post covid strategy for the Department of Management Sciences, SPPU ( Savitribai Phule Pune University) formerly known as University of Pune, India.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Institute of Hotel Management.
  • University of Pune |

Job Titles Held:

  • Northeast Area Director/General Manager of Operations
  • Managing Partner / General Manager
  • Chef Partner / Executive Chef
  • Executive Chef


  • Bachelor of Science
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: