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north america sales and service manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Skills
  • Persuasive Negotiations
  • Sales Tracking
  • Product and Service Management
  • Profit and Revenue-Generating Strategies
  • Performance Evaluations
  • Customer Complaint Resolution
  • Problem Solving
  • Operating Procedures and Policies
  • Team Recruiting and Onboarding
  • Verbal and Written Communication
  • Budgeting and Expenditures
  • Compelling Leadership Skills
  • Bilingual in Arabic
  • Sales Records Management
  • Sales Operations
  • Sales and Market Development
  • Social Media Savvy
  • Established Track Record of Exceptional Sales Results
Experience
North America Sales and Service Manager, 01/2019 - Current
Resort Condominium International City, STATE,
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed sales consultations and educated clients on products and services.
  • Created and maintained sales environment to support business objectives.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Developed and implemented new sales strategies to update product lines.
  • Prepared sales production reports for senior management.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Attended trade shows for in-person engagement and network building.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
North America Sales and Service Supervisor , 06/2008 - 01/2019
Resort Condominium International City, STATE,
  • Created cost-effective advertising programs and merchandising strategies to increase sales.
  • Reviewed and recommended candidates for hire and followed company policies for interviewing, training and termination.
  • Operated with high-quality service as core focus of business to drive exceptional sales growth.
  • Assisted in growing key performance indicators while integrating company values in business operations.
  • Trained and managed staff to drive high productivity, excellent performance and positive employee satisfaction and maintained standard operating procedures.
  • Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Directed and supervised staff performance.
Timeshare Exchange Travel Agent , 01/2005 - 06/2008
Resort Condominium International City, STATE,
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Followed up with clients to notify of specials and offer assistance with future travel plans.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education and Training
Bachelor of Science: Mass Communication, Expected in 08/2005
-
San Jose State University - San Jose, CA
GPA:
Status -
High School Diploma: , Expected in 08/2001
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James Logan High School - Union City, CA
GPA:
Status -

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Resume Overview

School Attended

  • San Jose State University
  • James Logan High School

Job Titles Held:

  • North America Sales and Service Manager
  • North America Sales and Service Supervisor
  • Timeshare Exchange Travel Agent

Degrees

  • Bachelor of Science
  • High School Diploma

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