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nonprofit executive director resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team members. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Well versed in policy and procedure improvement strategies to meet changing demands. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Skills
  • Customer relations
  • Training and development
  • Team leadership
  • Research and due diligence
  • Strategic planning
  • Onboarding
  • KPI's
  • Conflict Management
  • Patience
  • Merchandising
  • Supervisory Skills
  • Complaint resolution
  • MS Office proficiency
  • Customer Service
  • Performance Analysis
  • Product Knowledge
  • Integrity and Transparency
  • Employee Motivation and Performance
  • Executive Leadership
  • Organizational Development
  • Profit and Loss Management
  • Outreach Programs
  • Quality Control
  • Training Methods
  • Client Services
  • Coaching and Counseling
Education and Training
Pima Community College Certificates Tucson, AZ, Expected in 01/2012 Certificate | Building Construction Technology : Construction Management - GPA :
Pima Community College Tucson, AZ Expected in : Business Administration And Management - GPA :
Experience
Arbor Company - NONPROFIT EXECUTIVE DIRECTOR
Manassas, VA, 06/2018 - Current
  • Prepares accurate and timely analyses that capture and communicate fundraising results, variances, and performance trends
  • Built robust volunteer program by recruiting new supporters and recognizing existing supporters.
  • Anticipated and established resources and infrastructure to achieve strategic goals.
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Shared mission of organization with public through successful community outreach and marketing strategies.
  • Retains a diverse, highly qualified staff and volunteers by providing career coaching, growth, and personal development for workers
  • Ensures that services and funding relationships are robust enough to meet or exceed strategic goals and objectives.
NECTAR Dreamcloud LLC - LEAD CSR AND OPERATIONS MANAGER
City, STATE, 06/2016 - 06/2018
  • Trained staff to provide excellent customer service to challenging customers.
  • Implement customer service policies and procedures
  • Monitored team of 60 Customer Services Representatives to assess knowledge, tone and adherence to company policy.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
Mercy Care - CAREGIVER
City, STATE, 02/2014 - 01/2016
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Supervised daily activities and provided assistance when needed.
  • Improved patient outlook and daily living through compassionate care.
Southwest Truck Driver Training - ADMISSIONS COORDINATOR AND FINANCE DIRECTOR
City, STATE, 08/2012 - 02/2014
  • Advises students regarding acceptance policies of funding institutions for
    veterans assistance programs.
    ● Interprets, implements and ensures the campus is in compliance with the
    state and federal agencies by maintaining thorough up-to-date knowledge
    of rules and regulations.
    ● Performed basic clerical duties, including document filing, bookkeeping and
    faxing.
    ● Optimized student educational strategies with clear advice on course
    choices, progression and career options.
    ● Kept institution financially sound by tracking expenses and maintaining
    detailed records.
  • Assisted students in completing admission forms and other related paperwork for speedy admissions process.
  • Identified students at-risk for academic failure, developing and implementing strategies to drive student success.
  • Explained school policies and enrollment process to students and families.
  • Answered application and enrollment inquiries from public via telephone or email.
  • Stayed up-to-date with program, tuition and scholarship details to provide complete and accurate information to prospective students.
Childtime Learning Care Center - Owner, Director, Teacher
City, STATE, 04/1996 - 06/2012
  • Proven track record in resolving and reducing customer complaints while meeting customer service level agreements.
  • Successfully trained 40 employees on new CRM software to achieve excellent customer satisfaction.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

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Resume Overview

School Attended

  • Pima Community College Certificates
  • Pima Community College

Job Titles Held:

  • NONPROFIT EXECUTIVE DIRECTOR
  • LEAD CSR AND OPERATIONS MANAGER
  • CAREGIVER
  • ADMISSIONS COORDINATOR AND FINANCE DIRECTOR
  • Owner, Director, Teacher

Degrees

  • Certificate | Building Construction Technology
  • Some College (No Degree)

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