Seasoned Air Transportation Craftsman offering 20years of service in United States Air Force. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to [Area of expertise]. Diligent [Type] professional bringing [Number] years of cargo management expertise to add value to dedicated team. Strong [Software] proficiency with aptitude for accurate and timely document completion. In-depth knowledge of aircraft capacity requirements and proper loading methods. Reliable Intern studying [Area of study] seeks an internship opportunity to expand skills and gain valuable real-world experience.
Skills
Crew leadership
Critical thinking
Multitasking abilities
Supervision
Verbal and written communication
Computer proficiency
Work History
Hazardous Materials Technician, to University Of Kansas – , ,
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Non-Commissioned Officer in Charge, 09/2013 to 10/2020 Global Aviation Services – Jackson, WY,
Oversaw teams planning, implementing and realigning field and base operational strategies.
Handled administrative requirements smoothly and efficiently, including maintaining records and submitting [Timeframe] reports.
Managed all aspects of administrative and personnel needs of ground supply operations.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Passenger Service Supervisor, 10/2012 to 10/2013 United Sates Air Force – City, STATE,
Oversaw ticketing, gate and ramp services.
Monitored security and maintained operational protocols.
Managed team member schedules and work assignments.
Hired, trained and motivated employees to provide exceptional passenger care and support.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Escorted handicapped passengers from terminal to aircraft.
Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Tagged baggage and routed to appropriate location for loading and screening.
Announced flight status updates and information about gate changes over PA system.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Mentored office employees on proper administrative procedures and how to use programs such as GATES, keeping operations consistent and efficient for maximum performance.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Established and updated work schedules to account for changing staff levels and expected workloads.
Senior Air Terminal Information Controller, 10/2010 to 10/2012 United States Air Force, USAF – City, STATE,
Communicated instructions to pilots through clear delivery and enunciation.
Carefully monitored movement of ground traffic such as baggage vehicles.
Utilized communications systems to direct movement of pilots and ground personnel.
Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
Notified airport response personnel to be ready when emergency situations presented.
Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
Coordinated 4 domestic and international air ambulance flights on monthly basis.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Air Transportation Technician, 04/2010 to 10/2011 United States Air Force, USAF – City, STATE,
Operated all heavy equipment properly according to employer safety specifications.
Used both manual and electronic methods to compute aircraft weight and balance.
Checked placement of cargo and passengers against aircraft restrictions.
Interpreted cargo and passenger load briefings and reviewed all plans and documentation.
Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
Reviewed work schedules, performed safety checks on equipment and obtained supplies to perform work and prepare for operations.
Coordinated and unloaded transport items to staging areas in warehouses with forklifts and [Equipment].
Met required productivity and accuracy standards per location and company guidelines.
Inspected incoming trailers at loading dock for adherence with company quality standards.
Performed damage control checks on items received and contacted supervisors about removing items according to company policies.
Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
Trained new employees in areas such as safety procedures or equipment operation.
Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
Optimized space usage when loading cargo and baggage into aircraft compartments.
Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
Determined quantity and orientation of cargo and computed aircraft's center of gravity.
passenger van, to – , ,
Maintained contact with units on assignment to provide further assistance and support when needed.
Tracked call logs and shift data to enter into computer system.
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing and tracking of 3 fleet vehicles.
Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
Trained 4 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 30 %.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Coordinated repairs to vehicles to maintain fleet operations.
Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Received new orders, prepared documentation and assigned personnel.
Education
Associate of Science: Flight Instruction, Expected in Dodge City Community College - Dodge City, KS GPA:
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