Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seasoned Air Transportation Craftsman offering 20years of service in United States Air Force. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to [Area of expertise]. Diligent [Type] professional bringing [Number] years of cargo management expertise to add value to dedicated team. Strong [Software] proficiency with aptitude for accurate and timely document completion. In-depth knowledge of aircraft capacity requirements and proper loading methods. Reliable Intern studying [Area of study] seeks an internship opportunity to expand skills and gain valuable real-world experience.

  • Crew leadership
  • Critical thinking
  • Multitasking abilities
  • Supervision
  • Verbal and written communication
  • Computer proficiency
Work History
Hazardous Materials Technician, to
University Of Kansas, ,
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Non-Commissioned Officer in Charge, 09/2013 to 10/2020
Global Aviation ServicesJackson, WY,
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Handled administrative requirements smoothly and efficiently, including maintaining records and submitting [Timeframe] reports.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Passenger Service Supervisor, 10/2012 to 10/2013
United Sates Air ForceCity, STATE,
  • Oversaw ticketing, gate and ramp services.
  • Monitored security and maintained operational protocols.
  • Managed team member schedules and work assignments.
  • Hired, trained and motivated employees to provide exceptional passenger care and support.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Escorted handicapped passengers from terminal to aircraft.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Announced flight status updates and information about gate changes over PA system.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Mentored office employees on proper administrative procedures and how to use programs such as GATES, keeping operations consistent and efficient for maximum performance.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Senior Air Terminal Information Controller, 10/2010 to 10/2012
United States Air Force, USAFCity, STATE,
  • Communicated instructions to pilots through clear delivery and enunciation.
  • Carefully monitored movement of ground traffic such as baggage vehicles.
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Notified airport response personnel to be ready when emergency situations presented.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Coordinated 4 domestic and international air ambulance flights on monthly basis.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
Air Transportation Technician, 04/2010 to 10/2011
United States Air Force, USAFCity, STATE,
  • Operated all heavy equipment properly according to employer safety specifications.
  • Used both manual and electronic methods to compute aircraft weight and balance.
  • Checked placement of cargo and passengers against aircraft restrictions.
  • Interpreted cargo and passenger load briefings and reviewed all plans and documentation.
  • Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
  • Reviewed work schedules, performed safety checks on equipment and obtained supplies to perform work and prepare for operations.
  • Coordinated and unloaded transport items to staging areas in warehouses with forklifts and [Equipment].
  • Met required productivity and accuracy standards per location and company guidelines.
  • Inspected incoming trailers at loading dock for adherence with company quality standards.
  • Performed damage control checks on items received and contacted supervisors about removing items according to company policies.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
  • Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
  • Trained new employees in areas such as safety procedures or equipment operation.
  • Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
  • Optimized space usage when loading cargo and baggage into aircraft compartments.
  • Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
  • Determined quantity and orientation of cargo and computed aircraft's center of gravity.
passenger van, to
, ,
  • Maintained contact with units on assignment to provide further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing and tracking of 3 fleet vehicles.
  • Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Trained 4 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 30 %.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Received new orders, prepared documentation and assigned personnel.
Associate of Science: Flight Instruction, Expected in
Dodge City Community College - Dodge City, KS
  • In Progress

National Agricultural Aviation Association

Aircraft Owners and Pilots Association Member

Rotary To Airline Group Affiliate


Hazardous Materials Technician (expired)

Professional Working

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School Attended

  • Dodge City Community College

Job Titles Held:

  • Hazardous Materials Technician
  • Non-Commissioned Officer in Charge
  • Passenger Service Supervisor
  • Senior Air Terminal Information Controller
  • Air Transportation Technician
  • passenger van


  • Associate of Science

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