High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Organized and diligent, with excellent written, oral and interpersonal communication skills. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations.
Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service. Accurately balanced cash register. Accurately and quickly calculated checks and made change. Assessed guest demeanor and identified when to call behavior to attention of a bouncer. Maintained a positive working relationship with fellow staff and management. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Cut self service and full service counter. Greeted all customers. Made custom orders for customers ( Frenched crown rack of lamb, Frenched crowned rack of pork). Served shoppers in a prompt, courteous and friendly manner. Oversaw overnight store operations, including staff assignments and production lists. Praised by management for being a fast and efficient worker, requiring little supervision. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Broke down all equipment and cleaned. Made weekly meat and chicken orders to vendors.
Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Updated departmental standard operating procedures and database to accurately reflect the current practices. Verified and logged in deadlines for responding to daily inquiries. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Professional references and salary history, available on request.
Student government representative
Milpitas adult school: Classes for journeyman meat cutter
Companies Worked For:
Job Titles Held: