Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Customer Satisfaction
  • Department Oversight
  • Store Operations
  • Focus and Follow-Through
  • Performance Metrics Analysis
  • Administrative Management
  • Desktops, Laptops and Mobile Devices
  • Inventory Tracking and Management
  • POS Terminal Operations
  • Safety and Cleanliness Standards
  • Excellent Written and Verbal Communication
  • Building Customer Relationships and Loyalty
Work History
10/2021 to Current Night Operations Assistant Store Manager Foster Farms | Waterford, CA,
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Provided exceptional customer service to customers, increasing customer loyalty 47%.
  • Supervised 13-65 employees on varied shifts, overseeing efficiency of customer interactions and associate engagement as well as inbound freight and pack down to improve shelf availability.
  • Eased team transitions and new employee orientation through effective training and development.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Assisted in the supervision of the daily operations of multi-million dollar retail operation.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Supervised creation of exciting merchandise displays per planogram to catch attention of store customers.
  • Managed 13-65 team members across 12 departments, resulting in approximate 23% increase in bi-annual comp.
01/2016 to Current Department Supervisor Blue Diamond Growers | Turlock, CA,
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 2-65 employees, delegated tasks and held each employee accountable for completing assignments.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Developed professional relationships to improve retention of key customers.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 38%.
  • Returned change and currency and processed debit and credit card payments with 99% accuracy rate.
09/2014 to Current Retail Sales Specialist The Home Depot Inc | City, STATE,
  • Handled in-store purchase payment processing with cash and credit cards.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Implemented policies and procedures for $40 mil. annual revenue-producing retail establishment.
Expected in Bachelor of Science | Business Administration And Management San Diego State University, San Diego, CA GPA:

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School Attended

  • San Diego State University

Job Titles Held:

  • Night Operations Assistant Store Manager
  • Department Supervisor
  • Retail Sales Specialist


  • Bachelor of Science

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