Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Opera.
Obtained Best Customer Satisfaction Award three times.
Greeted and registered guests and issued room keys.
Processed guest payments for room charges, food and beverage charges and phone charges.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Processed daily reports and performed End of Day procedures
Monitored room availability using Opera.
Delivered requested items to guests' rooms.
Performed concierge services for a 3-star, 413-room hotel.
Fostered strong working relationships with all hotel departments.
Supervised front desk staff.
Negotiated new contracts for office equipment and tech services.
Made daily bank deposits.
Processed daily and monthly reports.
Processed client payments, sent invoices and placed appointment reminder calls.
Assisted customers by phone, including scheduling appointments and treatments.
Administered vaccinations, performed venipunctures, dressed animals' wounds, took and developed x-rays.
Operated diagnostic equipment such as CT scan, ECG and ultrasound equipment. Prepared, processed and analyzed lab samples.
Restrained and managed scared and active animals.
Administered anesthetics before surgery and monitored effects prior to surgery. Monitored animals recovering from surgery and notified veterinarian of any changes.
Educated the community about responsible pet ownership and diseases that are spread from animals to humans.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: