Night Audit resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Professional Night Auditor with gifted abilities in electronic and paper filing practices. Excellent attention to detail and expertise in working Reservation and MicroSoft Office programs. Adept at collecting incoming documents, sorting, and filing them in manual and electronic systems. Flexible, logical and type at a speed of 55 wpm.
Skills
Data Management
Critical Thinking
Computer Skills
Recordkeeping
Strong Work Ethic
Analytical Thinking
Training and Mentoring
Complaint Resolution
Teamwork and Leadership
Data Entry
Problem-Solving
Detail Oriented
Verbal and Written Communication
MS Office
Technologically Savvy
Report Analysis
Records Management Systems
Cash Deposit Preparation
Sensitive Material Handling
Research and Analytical Skills
Multi-Line Telephone Systems
Multitasking and Time Management
Experience
01/2017 to CurrentNight AuditHyatt Hotels Corp. | Tempe, AZ,
Volunteered to take on duties and tasks for Front Desk, Housekeeping, Breakfast Attendant, Maintenance Person and, Bar Person during peak periods or staff absences.
Maintained well-stocked and presentable complementary food and beverage station.
Managed late check-ins and provided information on hotel amenities, including dining establishments and pool hours.
Reviewed and balanced cash receipts and deposited cash.
Greeted and interacted with guests to assist with check-ins and provide facility and area information.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Set up and served 100+ guests per day at complimentary breakfast buffet.
Effectively multitasked within fast-paced environment.
08/2019 to 08/2021Police Records ClerkCity Of Lewisville | Lewisville, TX,
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
02/2019 to 08/2019TranscriptionistHighmark Inc. | Natrona Heights, PA,
Prepared and maintained confidential records and files and performed various clerical and reception tasks.
Developed and adhered to exacting transcription quality assurance standards and metrics.
Maintained strict confidentiality of transcribed data according to police department policy.
Transcribed documents and maintained high levels of accuracy.
Used [Type of Software] to transcribe audio files received from Police Officers, Detectives, Evidence Technicians, Police Service Specialist and Transport Officers.
Took steps to ensure data confidentiality and meet specific guidelines.
Utilized Microsoft Office to type up various forms of documentation.
11/2012 to 05/2018TranscriptionistHighmark Inc. | Canonsburg, PA,
Prepared and maintained confidential records and files and performed various clerical and reception tasks.
Developed and adhered to exacting transcription quality assurance standards and metrics.
Maintained strict confidentiality of transcribed data according to police department policy.
Transcribed and maintained high levels of accuracy.
Transcribed audio files received from Police Officers, other agencies, Detectives, Evidence Technicians, Police Service Specialist and Transport Officers.
Took steps to ensure data confidentiality and meet specific guidelines.
Utilized Microsoft Office to type up various forms of documentation.
Accomplished SiteCore training and post agendas on City of Las Cruces Website for Metro Narcotics Meetings.
07/2007 to 12/2012Guest Service AgentHornblower | San Francisco, CA,
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Greeted arriving guests to provide assistance and facilitate check-ins.
Provided guest assistance and information regarding local attractions and points of interest.
Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Coded invoices and other records to maintain organized and accurate records.
12/2006 to 07/2007Lead/CashierBlakes LotaBurger | City, STATE,
Trained new team members in cash register operation, stock procedures and customer services.
Processed payments for customers quickly and accurately to exceed productivity standards.
Made change on cash register, handling payments by cash, credit and debit cards.
Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
Enforced company policies, answered coworkers' questions and trained new personnel.
Tracked outgoing and incoming money of Blakes LotaBurger and assisted in quality control management duties.
01/2002 to 12/2006Agency Support DeskFrontier Airlines | City, STATE,
Researched and resolved customer issues.
Relayed information on availability, pricing and discounts to customers.
Verified guest information and payment options ensuring accuracy and completeness.
Reviewed guest information and payment options, checking for accuracy and completeness.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Delivered outstanding service by interacting with customers over the phone, answering customer inquiries and handling customer complaints.
Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
Responded to support tickets within established timeframe to improve customer service.
Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
Contacted customers to advise on schedule changes and to confirm reservations.
Education and Training
Expected in 06/2011Associate of Applied Science | Business Administration And ManagementVista College, Las Cruces, NM, GPA:
Expected in 05/1997High School Diploma | Mayfield High School, Las Cruces, NM, GPA:
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