Skilled at communicating, organizing and solving problems to raise the stature and rankings of a facility. I'm a person who proudly maintains a highly productive, efficient and quality-driven environment at all times. I am smart, genuine, and most importantly, determined to succeed.
Skills
Deductive & Inductive Reasoning
Effective Communicator
Software Proficiency
Respect & Support
Strategic Planning
Logical & Critical Thinking
Management
Ethics & Accountability
Commitment
Research & Analysis
Collaboration & Teamwork
Education
California State University - San MarcosSan Marcos, CAExpected in 05/2021 – –Bachelor of Arts: - GPA:
Majored in Criminology and Justice Studies
Escondido High SchoolEscondido, CAExpected in 06/2017 – –High School Diploma: - GPA:
Certifications
First Aid/CPR
The National Society of Collegiate Scholars
Family Planning Health Educator Training
Python Data Structures
Introduction to Computer Science and Programming Using Python
Computing in Python I: Fundamentals and Procedural Programming
Work History
First Hospitality Group Inc - Newborn Hearing Screener Site Coordinator Findlay, OH, 01/2019 - 08/2020
Performed hearing screens on newborns in parent's room (unless conditions do not permit) using guidelines and protocols established and approved by management.
Organized, managed, and tracked computer-based data in a timely and accurate manner, including but not limited to, completing payroll templates, uploading data, completing monthly statistics, and monitoring and fixing edit reports.
Provided technical assistance and identified hardware and software solutions
Responsible for state reporting of hearing screen results.
Interfaces professionally and timely with parents, hospital personnel, physicians, and management as needed.
Responsible for facilitating refer process for all referred babies, including submission of all necessary documents to management and entering information in Soundata, as well as developing rapport with both refer families and local ENT/audiologists.
Problem solves, documents and resolves screening issues within the program in a timely manner.
Hires, performed initial and ongoing training to hearing screeners as needed and follows all relevant protocols for screening personnel.
Monitored and ensured employee files are up-to-date at all times and ensures all employees are in compliance with MEDNAX requirements as well as facility, OSHA, HIPPA, and The Joint Commission requirements.
Monitored inventory of supplies as needed and communicates necessary adjustments to the Regional Manager/Regional Coordinator.
Submitted all expense invoices for payment on a timely basis.
Maintained hearing screen equipment, including annual calibrations, and notified appropriate vendor and management of any issues.
Created and maintained a safe, comfortable, confidential, patient centric environment for all of our guests and visitors.
Provided visitor support and management for all of our guests which included: answering phones and managing Cisco phone escalations as appropriate for the patient units; Greeting, as well as oversight of volunteer escort for guests on the CCU/ICU units.
Monitored the central terraces and public areas on each unit, including consistent reinforcement of visitor guidelines.
Actively participated in providing excellent customer service that exceeded the expectations of staff, patients and guests.
Solved issues that arise for guests and provided Service Recovery as needed.
Spoke and read English at a level that is sufficient to satisfactorily perform the essential functions of the position.
Used standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, Powerpoint, internet, e- mail).
Computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop down menus, scroll bars, opening folders, copying and similar operations
Vista Community Clinic - Health Educator City, STATE, 08/2016 - 02/2018
Counseling on different birth control methods, sexually transmitted diseases, and emergency contraceptive pills.
Continually maintained and improved the company's reputation and positive image.
Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork.
Assisted in resolving and satisfying client requests and internal operational issues.
Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use.
Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Created and maintained computerized record management systems to record and process data and generate reports.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Maintained good communication between department heads and medical staff.
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