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new patient care coordinator receptionist resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Bright and friendly individual with experience working with people seeking new opportunity with a dynamic company. Established history of working with customers to accomplish company goals.

Skills
  • Teamwork
  • Flexibility
  • Articulate Communication
  • Patient Relations
  • Reliable
  • Calm and Effective Under Pressure
  • Building Rapport and Credibility
  • Caring and Empathetic
  • Verbal and Written Communication
  • Critical thinking
Experience
01/2015 to 01/2019
New Patient Care Coordinator & Receptionist Fairweather Medical Group City, STATE,
  • Provided administrative support and coordination for all aspects of patient care
  • Scheduled appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling
  • Appropriately arranged resource to support highest standard of patient experience and visit.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Processed patient intake information and updated medical records prior to treatment.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Scheduled evaluations and procedures for patients.
  • Assured regulatory compliance and professionalism across patient service.
  • Provided administrative support for patient care staff
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
01/2008 to 01/2015
Salon Co-owner/Front Desk Manager Scott LeMaster Salon City, STATE,
  • Greeted clients ensuring that everyone receives an enthusiastic, friendly, and warm welcome
  • Managed Inventory
  • Managed retail sales of hair care products
  • Salon revenues increased an average of 20% per year
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
01/2019 to Current
Brand Ambassador/Sales Associate PUSH Agency City, STATE,
  • Represented brands positively in a multitude of settings
  • Participated in event marketing
  • Generated brand awareness and sales through word-of-mouth marketing
  • Provided feedback and insight on new products/services
  • Teamwork
  • Flexibility
  • Communication
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained records related to sales for store management.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
07/2022 to Current
Promotional Brand Ambassador & Trade Show Staff Victory Agency City, STATE,
  • Promoted positive company image through superior customer service experiences.
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Created experiences that drove business results and customer brand engagement.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Bolstered brand awareness by creating and executing marketing campaigns utilizing trade shows, round-tables and webinars.
  • Conversed with customers to share information about products and services.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Used consultative sales techniques to uncover customer questions and needs.

Gave out product samples, coupons and pamphlets to encourage sales.

  • Worked promotional events for different products, persuading customers to purchase and documenting sales.
  • Shared feedback and ideas with management to improve processes.
Education and Training
Expected in 01/2006 to to
High School Diploma:
Plano Senior Highschool - Plano, Texas
GPA:

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Resume Overview

School Attended

  • Plano Senior Highschool

Job Titles Held:

  • New Patient Care Coordinator & Receptionist
  • Salon Co-owner/Front Desk Manager
  • Brand Ambassador/Sales Associate
  • Promotional Brand Ambassador & Trade Show Staff

Degrees

  • High School Diploma

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