new membership engagement advisor resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel.

  • Issue resolution
  • Member service and support
  • Product and service knowledge
  • Verbal and written communication
  • Membership documentation
  • Meeting agendas and minutes
  • Risk level determination
  • Fraud and anomaly analysis
  • Reporting and alerts
  • Telephone and email etiquette
  • Fraud patterns
  • Teambuilding
  • Customer service
  • Project planning
  • Troubleshooting
  • Conflict resolution
  • Problem resolution
  • Communication
  • Active listening
  • Flexible
02/2022 to Current
Fraud Specialist Distribution Now Mills, WY,
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Completed required investigations on referred files ahead of deadlines, typically within [Number] [Timeframe].
  • Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
  • Recovered over $[Amount] worth of assets by effectively breaking up [Type] fraud ring.
  • Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
  • Scrutinized incidents in which insurance or credit card fraud was alleged to have occurred.
  • Coordinated investigations with specialized units in insurance and law enforcement agencies.
  • Trained [Number] team members on reporting procedures and guidelines.
  • Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
  • Broke up fraud ring after conducting [Timeframe] investigation to recover [Type] assets valued at over $[Amount].
  • Advised businesses and agencies on fraud detection improvements.
  • Prepared evidence for court presentation.
  • Negotiated with responsible parties to arrange fraud recovery losses.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
02/2021 to 02/2022
New Membership Engagement Advisor Trident Seafoods Akutan, AK,
  • Oversaw membership data system to keep information updated and complete.
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
  • Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
  • Answered customers' questions and addressed problems and complaints via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
06/2020 to 11/2022
Legal Administrative Assistant Joe's Auto Parks Orlando, FL,
  • Coordinated correspondence between attorneys and clients for active cases and other matters.
  • Managed high volume of phone calls and coordinated well-organized appointment schedules.
  • Helped draft, edit and transmit legal documentation such as motions and letters.
  • Supported attorneys in multiple practice groups with clerical and bookkeeping needs.
  • Inventoried and managed office supplies to keep team efficient and on-task.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Participated in client interviews, observed questioning process and documented information.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Drafted legal complaints, summons and interrogatories.
  • Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.
  • Oversaw legal team appointments, hearing and depositions schedules.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Authored wide breadth of legal documents, interrogatories, admissions requests and examination materials.
  • Analyzed statutes, recorded judicial decisions, legal articles, constitutions and legal codes.
  • Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.
03/2019 to 04/2022
Manager Cottage Gate City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
  • Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
  • Answered questions and informed customers of current sales and promotions.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
02/2015 to 03/2019
Cashier Company Name City, State,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
07/2022 to Current
IS Management & Compliance Company Name City, State,
  • Resolved customer issues efficiently to build loyalty.
  • Contributed to strategy and goal establishment and monitoring.
  • Built network of peer and professional contacts, sharing knowledge and gaining insights.
  • Helped plan and prepare employee work schedules.
  • Learned company processes, procedures and employee role functions.
  • Verified employee purchases and approved expenditures.
  • Made informed decisions and communicated requested actions to employees.
  • Implemented sales and promotions with pricing and merchandise display adjustments.
  • Aided budget management and financial oversight, monitoring expenses and accounting reports.
  • Corrected potential workplace hazards and improper tool or equipment use.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Developed understanding of quality assurance processes and requirements.
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Supported staff training, development and evaluation.
  • Completed special projects under manager guidance.
  • Assigned tasks to employees following established schedules.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Balanced cash drawer daily and performed opening and closing duties.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Communicated status of assigned responsibilities to management.
  • Supported client with financial analysis, budget management and operational cost control.
  • Assisted with projects and responsibilities to foster relationships with internal departments.
  • Researched and responded to customer and vendor inquiries.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Prepared and reviewed documents for potential and existing clients.
  • Scheduled team members in busy office settings to facilitate appropriate coverage.
  • Researched, identified and contacted potential business partners.
  • Assisted with recruitment, interviewing and onboarding new employees.
  • Assisted sales personnel with prospecting, acquiring or retaining business.
Education and Training
Expected in 05/2023 to to
Master of Arts: Executive Leadership
Liberty University - Lynchburg, VA
Expected in 05/2021 to to
Bachelor of Science: Law & Policy: Pre-Law
Liberty University - Lynchburg, VA
  • Dean's List Honoree
  • Helms School of Law Member
  • 3.8 GPA
  • President of the National Society of Collegiate Scholars
  • President of the Government Club
  • Captain of The D1 Liberty University Cheerleading Team
  • Completed professional development in Criminal Law
Expected in 07/2015 to to
High School Diploma:
Franklin County High School - Rocky Mount, VA
  • 3.7 GPA
  • French Club Member
  • Government Club
  • Captain of the Cheerleading Team

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Resume Overview

School Attended

  • Liberty University
  • Liberty University
  • Franklin County High School

Job Titles Held:

  • Fraud Specialist
  • New Membership Engagement Advisor
  • Legal Administrative Assistant
  • Manager
  • Cashier
  • IS Management & Compliance


  • Master of Arts
  • Bachelor of Science
  • High School Diploma

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