Junior Network Analyst committed to performing assigned tasks while working in a fast-paced environment. Adept at identifying system performance and operational issues.
Skills
Good customer service, interpersonal and communications skills.
Computer installation and setup
Hardware and software configuration.
Troubleshooting technical issues.
Mobile Devices
Experience
11/2020 to Current
Networking Analyst Booz Allen Hamilton Inc. – Eglin Air Force Base, FL,
Observe staff to study daily tasks regarding information processing and performance to better understand business system needs.
Maintain company servers, computers, printers(MFP & thermal), cables and other equipment.
Define application problems by consulting with clients to evaluate procedures and processes.
Integrate new technologies to meet area requirements.
Assist with post-implementation troubleshooting of new applications and application upgrades.
Assist Desktop Support staff with daily tasks in regards to organizations network issue.
Analyze network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Configure mobile devices for staff and providers throughout the organization.
07/2016 to 11/2020
Desktop Support TechnicianZones, Inc. – Clifton Park, NY,
Diagnosed, troubleshoot and resolved PC, printer, document scanners, and MFP hardware and software related issues.
Assisted in technical support process to improve customer service and support.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Updated and reconfigured existing and new computers with current software and operating systems.
Set up new desktop systems and configured laptops for incoming employees, and loading required software.
Assisted in implementing new "EPIC" EMR software and hardware throughout organization.
Troubleshoot and resolved problems with programs and systems.
Tracked hardware assets, ordering equipment to maintain accessible inventory.
Installed and configure Microsoft office products (Word, Powerpoint, Excel, etc.)
01/2016 to 05/2016
IT TechnicianCity Of Doral – Doral, FL,
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Removed malware and viruses from laptops and desktop systems using specialized software.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Configured new employee work stations, including all hardware, software and peripheral devices.
Updated software versions with patches and new installations to close security loopholes and protect users.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Upgraded laptops/desktops, improving speed and performance..
Identified hardware issues caused by component failures using approved diagnostic tools.
Education and Training
Expected in 05/2016 to to
Associate of Applied Science: Information Technology Robeson Community College - Lumberton, NC GPA:
Expected in to to
: Information Technology University Of North Carolina At Pembroke - Pembroke, NC GPA:
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