High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Network Equipment Maintenance
Interpersonal Communication Skills
Complex problem solving
Network Performance Tools and Systems
Process Improvement Strategies
Network Services Manager June 2014 to CurrentAT&T - West Allis, WI
Coach, lead and develop Premise Technicians
Supervises 15-18 Premises Technicians who install, repair, remove inside wiring terminals in connection with UVerse services
Manage the installation, repair and testing of network terminating equipment
Ensure timely resolution of service issues and lead service improvement teams
Handle customer escalations
Claims Representative September 2013 to June 2014Progressive Insurance Company - West Allis, WI
Investigated, analyzed and determined the extent of Progressive\'s liability concerning loss or damages.
Interviewed medical specialists, agents, police, witnesses and claimants to compile information
Calculated benefit payments and approves payment of claims within certain monetary limits
Evaluate total losses including disposal of salvage
Negotiate with clients when claims cannot be settled in full.
Sales Associate August 2008 to September 2013Stocker, Champs Sports - Brookfield, WI
Generated increasing sales by providing exceptional customer service and promoting new products.
Assisted customers with promotional offers and available discounts and coupons.
Received cash, checks, debit and credit cards as forms of payment during purchasing transactions.
Performed maintenance duties such as cleaning, dusting, and sweeping.
Claims Service Assistant February 2008 to September 2013State Farm Insurance Company - Brookfield, WI
Assisted Claim Representatives by setting up claim files, filing correspondence and other materials related to the claim file as directed.
Operated a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter, and mailing equipment.
Answered telephones and direct incoming calls to the appropriate Claim Representatives.
Performed receptionist and/or office switchboard duties on a temporary basis as assigned.
Associate of Science : Business Management, 2011Cardinal Stritch University - Milwaukee, WI
Bachelor of Science : Business Management, 2012Cardinal Stritch University - Milwaukee, WIGPA: GPA: 3.33/4.0
MBA : 2016Cardinal Stritch Unversity - Milwaukee, WI